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ITIL Service Strategy (SS) Training

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Master core principles, processes, service management governance, technology, and implementation considerations of ITIL service strategy. The course mentors you with the essential concepts associated with the service strategy phase of the service lifecycle.

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PDP BG 1
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What is ITIL Service Strategy (SS) training about?

Gain a holistic approach to the service lifecycle and the core concepts associated with the service strategy phase of the service lifecycle. Familiarize with key principles of service strategy, and the service strategy processes. Gain an in-depth understanding of the importance of governance and related frameworks. The course guides you to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

The course enables you to gain an in-depth understanding of ITIL best practices and the ITIL Service Strategy.

Suggested Audience

This course is best suited for:

  • CIOs, CTOs, managers, supervisory staff, and team leaders
  • Service designers, IT architects, planners, consultants, and security managers
  • IT operations, technical, or IT management personnel
  • Professionals involved in managing, implementing, or consulting on ITIL processes

What are the objectives of ITIL Service Strategy (SS) training?

The ITIL Service Strategy (SS) training course enables you to:

  • Master key service management concepts
  • Gain an in-depth understanding of the essential Service strategy principles
  • Understand the service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management
  • Create and manage effective service strategies
  • Understand relevant organizational and departmental design methods and techniques
  • Master service strategy technologies and service automation to support the service lifecycle
Available Training Modes

Live Online Training

Classroom Training

 

PDP BG 2

Who is ITIL Service Strategy (SS) training for?

  • Anyone who wants to add ITIL Service Strategy (SS) skills to their profile
  • Teams getting started on ITIL Service Strategy (SS) projects
  • What are the prerequisites for ITIL Service Strategy (SS) training?

    The prerequisites for the course are:

    • ITIL Foundation certification (v3 or newer) required
    • Two years of relevant work experience
    • Review the ITIL 2011 publication Service Strategy (2011 Edition, ISBN 9780... Read More

    Course Outline

    • 1. Introduction to Service Strategy
      • Key Service Management Concepts
      • Purpose and Objectives of Service Strategy
      • Scope of Service Strategy
      • Business Value of Service Strategy
      • Service Strategy Interfaces across the Service Lifecycle
    • 2. Service Strategy Principles
      • Basic Approach to Deciding Strategy
      • Services
      • Elements of Value
      • Utility and Warranty
      • Customer, Service, and Strategic Assets
      • Service Providers
      • Strategies for Customer Satisfaction
      • Service Economics
      • Sourcing Strategies and Governance
    • 3. Strategy Management for IT Services Process
      • Purpose, Objectives, and Scope of Strategy Management for IT Services
      • Business Value of Strategy Management for IT Services
      • Policies, Principles, and Basic Concepts of Strategy Management for IT Services
      • Process Activities, Methods, and Techniques
      • Triggers, Inputs, and Outputs of Strategy Management for IT Services
      • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
      • Challenges and Risks
    • 4. Service Portfolio Management Process
      • Purpose, Objectives, and Scope of Service Portfolio Management
      • Business Value of Service Portfolio Management
      • Policies, Principles, and Basic Concepts of Service Portfolio Management
      • Process Activities, Methods, and Techniques
      • Triggers, Inputs, and Outputs of Service Portfolio Management
      • CSFs and KPIs
      • Challenges and Risks
    • 5. Financial Management for IT Services Process
      • Purpose, Objectives, and Scope of Financial Management for IT Services
      • Business Value of Financial Management for IT services
      • Policies, Principles, and Basic Concepts of Financial Management for IT Services
      • Process Activities, Methods, and Techniques
      • Triggers, Inputs, and Outputs of Financial Management for IT Services
      • CSFs and KPIs
      • Challenges and Risks
    • 6. Demand Management Process
      • Purpose, Objectives, and Scope of Demand Management
      • Business Value of Demand Management
      • Policies, Principles, and Basic Concepts of Demand Management
      • Process Activities, Methods, and Techniques
      • Triggers, Inputs, and Outputs of Demand Management
      • CSFs and KPIs
      • Challenges and Risks
    • 7. Business Relationship Management Process
      • Purpose, Objectives, and Scope of Business Relationship Management
      • Business Value of Business Relationship Management
      • Policies, Principles, and Basic Concepts of Business Relationship Management
      • Process Activities, Methods, and Techniques
      • Triggers, Inputs, and Outputs of Business Relationship Management
      • CSFs and KPIs
      • Challenges and Risks
    • 8. Governance
      • Strategy for Governance
      • Governance Frameworks and Bodies
      • How Service Strategy Relates to Governance
    • 9. Organizing for Service Strategy
      • Service Strategy Roles
      • Organizational Development
      • Organizational Departmentalization
      • Organizational Desig
    • 10. Technology Considerations
      • Service Automation, Instrumentation, and Analytics
      • Service Interfaces and Self-Service Channels
    • 11. Implementing Service Strategy
      • Implementation through the Service Lifecycle
      • Following a Lifecycle Approach
      • Impact of Service Strategy on the Other Service Lifecycle Stages
    • 12. Service Strategy Challenges, Risks, and CSFs

    Who is the instructor for this training?

    The trainer for this ITIL Service Strategy (SS) has extensive experience in this domain, including years of experience training & mentoring professionals.

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