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ITIL Service Strategy (SS) Training

Live Online & Classroom Enterprise Training

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With SpringPeople ITIL Service Strategy training, learn to implement, develop and design ITIL Service Strategy processes that align with organizational strategy. Gain practical knowledge on how service strategy is used to enhance the quality of IT service in an organization.

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PDP BG 1
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What is ITIL SS training about?

SpringPeople ITIL SS training will help candidates to master the core concepts, processes, scope, and purposes of service strategy. Candidates will learn to analyze principles, techniques, and relationships to create service strategy.

With this training, candidates will understand how to access IT governance to set strategy, and leverage governance frameworks and bodies. They will also gain practical knowledge on how to perform the implementation of SS, how to organize IT activities and operations for SS, create and operate customer - focused ITIL service strategies.   

This certification is a stand-alone qualification but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that lead to the ITIL Expert qualification.

This training will prepare candidates for the ITIL Service Strategy exam. Upon completion of the course, candidates will be able to plan, implement, and optimize ITIL Service Strategy processes that align with their organizational strategy.

What are the objectives of ITIL SS training ?

After attending the ITIL Service Strategy training, candidates will be able to:

  • Understand of the importance of Service Management as a practice concept and Service Strategy principles, purpose and objectives
  • Identify the purpose, scope, and objective of each SS process
  • The roles and responsibilities within it and the activities and functions to achieve operational excellence
  • Measure ITIL Service Strategy
  • Understanding of technology and implementation considerations surrounding it
  • Challenges, critical success factors, and risks associated with it
  • Determine IT application opportunities
  • Pass ITIL Service Strategy exam
Available Training Modes

Live Online Training

Classroom Training

 

PDP BG 2

Who is ITIL SS training for?

  • CIOs, CTOs, managers, supervisory staff, and team leaders
  • ... Read More

What are the prerequisites for ITIL SS training?

  • Basic IT literacy and around two years of IT experience
  • ... Read More

Course Outline

  • 1. Introduction to Service Strategy
    • Key Service Management Concepts
    • Purpose and Objectives of Service Strategy
    • Scope of Service Strategy
    • Business Value of Service Strategy
    • Service Strategy Interfaces across the Service Lifecycle
  • 2. Service Strategy Principles
    • Basic Approach to Deciding Strategy
    • Services
    • Elements of Value
    • Utility and Warranty
    • Customer, Service, and Strategic Assets
    • Service Providers
    • Strategies for Customer Satisfaction
    • Service Economics
    • Sourcing Strategies and Governance
  • 3. Strategy Management for IT Services Process
    • Purpose, Objectives, and Scope of Strategy Management for IT Services
    • Business Value of Strategy Management for IT Services
    • Policies, Principles, and Basic Concepts of Strategy Management for IT Services
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs of Strategy Management for IT Services
    • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
    • Challenges and Risks
  • 4. Service Portfolio Management Process
    • Purpose, Objectives, and Scope of Service Portfolio Management
    • Business Value of Service Portfolio Management
    • Policies, Principles, and Basic Concepts of Service Portfolio Management
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs of Service Portfolio Management
    • CSFs and KPIs
    • Challenges and Risks
  • 5. Financial Management for IT Services Process
    • Purpose, Objectives, and Scope of Financial Management for IT Services
    • Business Value of Financial Management for IT services
    • Policies, Principles, and Basic Concepts of Financial Management for IT Services
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs of Financial Management for IT Services
    • CSFs and KPIs
    • Challenges and Risks
  • 6. Demand Management Process
    • Purpose, Objectives, and Scope of Demand Management
    • Business Value of Demand Management
    • Policies, Principles, and Basic Concepts of Demand Management
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs of Demand Management
    • CSFs and KPIs
    • Challenges and Risks
  • 7. Business Relationship Management Process
    • Purpose, Objectives, and Scope of Business Relationship Management
    • Business Value of Business Relationship Management
    • Policies, Principles, and Basic Concepts of Business Relationship Management
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs of Business Relationship Management
    • CSFs and KPIs
    • Challenges and Risks
  • 8. Governance
    • Strategy for Governance
    • Governance Frameworks and Bodies
    • How Service Strategy Relates to Governance
  • 9. Organizing for Service Strategy
    • Service Strategy Roles
    • Organizational Development
    • Organizational Departmentalization
    • Organizational Desig
  • 10. Technology Considerations
    • Service Automation, Instrumentation, and Analytics
    • Service Interfaces and Self-Service Channels
  • 11. Implementing Service Strategy
    • Implementation through the Service Lifecycle
    • Following a Lifecycle Approach
    • Impact of Service Strategy on the Other Service Lifecycle Stages
  • 12. Service Strategy Challenges, Risks, and CSFs

Who is the instructor for this training?

The trainer for ITIL service strategy training course is AXELOS certified and has hands-on knowledge of the ITIL lifecycle & service management as a practice. The trainer has extensive experience in training end users on the AXELOS technologies.


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ITIL Service Strategy (SS) Training - Certification & Exam

  • SpringPeople is an Accredited Training Organization (ATO) and AXELOS Accredited Training Provider.
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