ITIL Service Strategy (SS) Training

Live Online & Classroom Enterprise Training

With SpringPeople ITIL Service Strategy training, learn to implement, develop and design ITIL Service Strategy processes that align with organizational strategy. Gain practical knowledge on how service strategy is used to enhance the quality of IT service in an organization.

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What is ITIL SS Training about?

SpringPeople ITIL SS training will help candidates to master the core concepts, processes, scope, and purposes of service strategy. Candidates will learn to analyze principles, techniques, and relationships to create service strategy.

With this training, candidates will understand how to access IT governance to set strategy, and leverage governance frameworks and bodies. They will also gain practical knowledge on how to perform the implementation of SS, how to organize IT activities and operations for SS, create and operate customer - focused ITIL service strategies.

This certification is a stand-alone qualification but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that lead to the ITIL Expert qualification.

This training will prepare candidates for the ITIL Service Strategy exam. Upon completion of the course, candidates will be able to plan, implement, and optimize ITIL Service Strategy processes that align with their organizational strategy.

What are the objectives of ITIL SS Training ?

After attending the ITIL Service Strategy training, candidates will be able to:

Understand of the importance of Service Management as a practice concept and Service Strategy principles, purpose and objectives
Identify the purpose, scope, and objective of each SS process
The roles and responsibilities within it and the activities and functions to achieve operational excellence
Measure ITIL Service Strategy
Understanding of technology and implementation considerations surrounding it
Challenges, critical success factors, and risks associated with it
Determine IT application opportunities
Pass ITIL Service Strategy exam

Who is ITIL SS Training for?

CIOs, CTOs, managers, supervisory staff, and team leaders
Service designers, IT architects, planners, consultants, and security managers
Any other IT operations, technical, or IT management personnel requiring more information about ITIL best practices related to service strategy
Teams managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

What are the prerequisites for ITIL SS Training?

Basic IT literacy and around two years of IT experience
Must hold the ITIL Foundation Certificate

Available Training Modes

Live Online Training

Course Outline Expand All

Expand All

1. Introduction to Service Strategy

Key Service Management Concepts

Purpose and Objectives of Service Strategy

Scope of Service Strategy

Business Value of Service Strategy

Service Strategy Interfaces across the Service Lifecycle

2. Service Strategy Principles

Basic Approach to Deciding Strategy

Services

Elements of Value

Utility and Warranty

Customer, Service, and Strategic Assets

Service Providers

Strategies for Customer Satisfaction

Service Economics

Sourcing Strategies and Governance

3. Strategy Management for IT Services Process

Purpose, Objectives, and Scope of Strategy Management for IT Services

Business Value of Strategy Management for IT Services

Policies, Principles, and Basic Concepts of Strategy Management for IT Services

Process Activities, Methods, and Techniques

Triggers, Inputs, and Outputs of Strategy Management for IT Services

Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)

Challenges and Risks

4. Service Portfolio Management Process

Purpose, Objectives, and Scope of Service Portfolio Management

Business Value of Service Portfolio Management

Policies, Principles, and Basic Concepts of Service Portfolio Management

Process Activities, Methods, and Techniques

Triggers, Inputs, and Outputs of Service Portfolio Management

CSFs and KPIs

Challenges and Risks

5. Financial Management for IT Services Process

Purpose, Objectives, and Scope of Financial Management for IT Services

Business Value of Financial Management for IT services

Policies, Principles, and Basic Concepts of Financial Management for IT Services

Process Activities, Methods, and Techniques

Triggers, Inputs, and Outputs of Financial Management for IT Services

CSFs and KPIs

Challenges and Risks

6. Demand Management Process

Purpose, Objectives, and Scope of Demand Management

Business Value of Demand Management

Policies, Principles, and Basic Concepts of Demand Management

Process Activities, Methods, and Techniques

Triggers, Inputs, and Outputs of Demand Management

CSFs and KPIs

Challenges and Risks

7. Business Relationship Management Process

Purpose, Objectives, and Scope of Business Relationship Management

Business Value of Business Relationship Management

Policies, Principles, and Basic Concepts of Business Relationship Management

Process Activities, Methods, and Techniques

Triggers, Inputs, and Outputs of Business Relationship Management

CSFs and KPIs

Challenges and Risks

8. Governance

Strategy for Governance

Governance Frameworks and Bodies

How Service Strategy Relates to Governance

9. Organizing for Service Strategy

Service Strategy Roles

Organizational Development

Organizational Departmentalization

Organizational Desig

10. Technology Considerations

Service Automation, Instrumentation, and Analytics

Service Interfaces and Self-Service Channels

11. Implementing Service Strategy

Implementation through the Service Lifecycle

Following a Lifecycle Approach

Impact of Service Strategy on the Other Service Lifecycle Stages

12. Service Strategy Challenges, Risks, and CSFs

Who is the instructor for this training?

The trainer for ITIL service strategy training course is AXELOS certified and has hands-on knowledge of the ITIL lifecycle & service management as a practice. The trainer has extensive experience in training end users on the AXELOS technologies.

ITIL SS Training - Certification & Exam

SpringPeople is an Accredited Training Organization (ATO) and AXELOS Accredited Training Provider.
SpringPeople ITIL SS training prepares candidates for the “ITIL Service Strategy” exam.
The ITIL Service Strategy certification exam can be taken on the last day of the course (in-class), or at any time after the course is completed via ProctorU (online) or at an eligible testing center
Click here to download the exam guide.
The certification exam fee is included in the training fee and candidates will get the exam voucher from SpringPeople at the end of the training.
Achieving the ITIL SS certification provides candidates with 3 credits towards the ITIL Expert certification
The official result of the exam is issued within 2 business days from the date of the exam submission. If a candidate passes the exam, they will receive an electronic certificate along with the official result. Both the official result and the electronic certificate will be uploaded on their PeopleCert Account.

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