ITIL Service Transition (ST) Training Logo
Powered By

AXELOS Logo

ITIL Service Transition (ST) Training

Classroom Enterprise Certification Training

Powered By

AXELOS Logo

Master the essentials needed to plan, implement, and optimize IT service transition processes with SpringPeople ITIL Intermediate ST training. Learn how to manage transitions of services and processes to ensure that the maximum benefits are delivered to the target organizations.

Looking for a private batch ?

REQUEST A CALLBACK
Key Features
  • Lifetime Access

  • CloudLabs

  • 24x7 Support

  • Real-time code analysis and feedback

  • 100% Money Back Guarantee

PDP BG 1
SpringPeople Logo

What is ITIL ST Certification Training about?

SpringPeople ITIL Intermediate ST training will help candidates learn processes, practice elements and management techniques that will help them to build, test and implement IT products and services.

With this training, candidates will learn the best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL Service Lifecycle.

Candidates will also gain an in-depth knowledge of how to plan and manage the transitions using new or revised resources, identify effective personnel management through service transitions and identify challenges, critical success factors, and risks

This ITIL Intermediate ST training will prepare candidates for the ITIL Intermediate ST certification. After completion of this training, candidates will be equipped with the skills needed to enhance the quality of IT service provision within an organization as well as manage people through service transitions.

What are the objectives of ITIL ST Certification Training ?

After attending the ITIL Intermediate ST training, candidates will be able to understand the following:

  • Introduction to Service Transition
  • Service Transition principles
  • Service Transition processes
  • Managing people through transitions
  • Organising for Service Transition
  • Technology considerations
  • Implementing and improving Service Transition
  • Challenges, Critical Success Factors, and Risks
  • Pass ITIL ST exam
Available Training Modes

Classroom Training

 

3 Days
PDP BG 2

Who is ITIL ST Certification Training for?

  • Read More

What are the prerequisites for ITIL ST Certification Training?

  • Basic IT literacy and around two years of IT experience
  • ... Read More

Course Outline

  • 1. Service Transition
    • Purpose and Objectives
    • Scope
    • Business Value
    • Context
    • Processes
  • 2. Service Transition Principles
    • Policies
    • -Define and Implement a Formal Policy
    • - Implement All Changes to Services
    • - Adopt a Common Framework and Standards
    • - Maximize Reuse of Established Processes and Systems
    • - Align Plans with the Business Needs
    • - Establish and Maintain Relationships with Stakeholders
    • - Establish Effective Controls and Disciplines
    • - Provide Systems for Knowledge Transfer and Decision Support
    • - Plan Release Packages
    • - Anticipate and Manage Course Corrections
    • - Proactively Manage Resources Across Service Transition
    • - Ensure Early Involvement in the Service Lifecycle
    • - Provide Assurance of the Quality of the New or Changed Service
    • - Proactively Improve Quality During the Service Transition
    • Optimizing Performance
    • Inputs and Outputs by Lifecycle Stage
  • 3. Transition Planning and Support
    • Purpose and Objectives
    • Scope of Transition Planning and Support
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process Interfaces with Transition Planning and Support
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 4. Service Asset and Configuration Management
    • Purpose and Objectives
    • Scope of Service Asset and Configuration Management
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process Interfaces with Service Asset and Configuration Management
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 5. Change Management
    • Purpose and Objectives
    • Scope of Change Management
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process Interfaces with Change Management
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 6. Change Evaluation
    • Purpose and Objectives
    • Scope of Change Evaluation
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Key Terminology
    • Activities, Methods, and Techniques
    • Trigger, Inputs, and Outputs
    • Process Interfaces with Change Evaluation
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 7. Release and Deployment Management
    • Purpose and Objectives
    • Scope of Release and Deployment Management
    • Business Value
    • Policies and Principles
    • Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process Interfaces with Release and Deployment Management
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 8. Service Validation and Testing
    • Purpose and Objectives
    • Scope of Service Validation and Testing
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Trigger, Inputs, and Outputs
    • Process Interfaces with Service Validation and Testing
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 9. Knowledge Management
    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process Interfaces with Knowledge Management
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • 10. Managing People and Organizing for ST
    • Managing Communications and Commitment
    • Managing Organizational and Stakeholder Change
    • Organizational Development
    • Functions
    • Organizational Context for Transitioning A Service
  • 11. Technology and Implementation Considerations
    • Knowledge Management Tools
    • Collaboration
    • Configuration Management System
    • Integrated Approach to Service Transition Processes
    • Implementing Service Transition in a Virtual or Cloud Environment
  • 12. Service Transition Challenges, Risks, and CSFs
    • Challenges
    • Risks
    • CSFs
    • External Factors

Who is the instructor for this training?

The trainer for this course has undergone the rigorous certification process to meet the high standards laid out by AXELOS for certified instructors.  The trainer has extensive experience in training end users on AXELOS technologies.

Course Logo

ITIL Service Transition (ST) Training - Certification & Exam

  • SpringPeople is an Accredited Training Organization (ATO) and AXELOS Accredited Training Provider.
  • Read More

Reviews