The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification validates your ability to implement and manage Customer Service solutions in Dynamics 365. It focuses on case management, service processes, knowledge management, and customer engagement. Ideal for functional consultants responsible for delivering end-to-end customer service solutions.
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This certification trains professionals to design, configure, and implement Dynamics 365 Customer Service solutions. It covers setting up core service components, managing cases and queues, implementing knowledge management, configuring service-level agreements (SLAs), and optimizing customer service processes. The course prepares consultants to deliver streamlined, efficient, and customer-focused service systems using Dynamics 365.
Key Features:
At the end of this training, you will be able to:
To achieve the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, you must complete / master the following learning paths / skill-areas:
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