Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification Logo

Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification

The Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification provides foundational knowledge of Microsoft Dynamics 365 Customer Engagement (CRM) apps. It covers core concepts across Sales, Marketing, Customer Service, and Field Service. Ideal for beginners starting their journey in Dynamics 365 or CRM technologies.

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What is Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification about?

This certification introduces learners to the core capabilities of Microsoft Dynamics 365 Customer Engagement applications. It covers essential CRM concepts such as customer engagement, sales lifecycle, service case management, marketing processes, and field service operations. The course helps individuals understand how Dynamics 365 creates connected customer experiences across different business functions.


Key Features:

  • Hands-on labs exploring major CRM modules
  • 24/7 Support
  • Access to recordings, study materials, and beginner-friendly guides
  • Lesson-end quizzes
  • Course-end assessments
  • Real-world business scenario assignments

What are the objectives of Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification ?

At the end of this training, you will be able to:

  • Understand the core concepts of CRM and customer engagement
  • Describe the capabilities of Dynamics 365 Customer Engagement apps
  • Explain Dynamics 365 Sales, Marketing, and Customer Service workflows
  • Understand Field Service concepts like work orders and scheduling
  • Explore the integration of CRM with Microsoft Power Platform
  • Navigate the Dynamics 365 interface, dashboards, and common tools
  • Identify business scenarios where Dynamics 365 CRM adds value

Who is Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification for?

  • Beginners exploring CRM or Dynamics 365
  • Students and freshers starting a Microsoft career path
  • Business users wanting CRM basics
  • Pre-sales professionals
  • Anyone preparing for advanced Dynamics 365 certifications

What are the prerequisites for Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification?

  • No mandatory prerequisites
  • Basic understanding of business processes (sales, service, marketing) is helpful
  • Interest in CRM or customer engagement technologies
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Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification - Certification & Exam

To achieve the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, you must complete the following learning paths:


  1. Describe Dynamics 365 Customer Engagement (CRM) Apps
  2. Explore Dynamics 365 Sales Functional Capabilities
  3. Explore Dynamics 365 Customer Service Functional Capabilities
  4. Explore Dynamics 365 Field Service Functional Capabilities
  5. Explore Dynamics 365 Marketing (Customer Insights – Journeys) Capabilities
  6. Explore Dynamics 365 Project Operations Functional Capabilities
  7. Explore Shared Features of Customer Engagement Apps (Dataverse, Security, Integration)
  8. Explore Reporting, AI, and Analytics in Dynamics 365 CRM Apps