The Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification provides foundational knowledge of Microsoft Dynamics 365 Customer Engagement (CRM) apps. It covers core concepts across Sales, Marketing, Customer Service, and Field Service. Ideal for beginners starting their journey in Dynamics 365 or CRM technologies.
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This certification introduces learners to the core capabilities of Microsoft Dynamics 365 Customer Engagement applications. It covers essential CRM concepts such as customer engagement, sales lifecycle, service case management, marketing processes, and field service operations. The course helps individuals understand how Dynamics 365 creates connected customer experiences across different business functions.
Key Features:
At the end of this training, you will be able to:
To achieve the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, you must complete the following learning paths:
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