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Oracle Engagement Cloud: Service Implementation Training
Live Online & Classroom Enterprise Certification Training
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This Oracle Engagement Cloud: Service course is intended to build on the knowledge you already have to enable you to perform an initial Service implementation.
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Certified Trainer
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Authorized Courseware
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Completion Certificate from ATP
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Enterprise Reporting
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Lifetime Access
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CloudLabs
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24x7 Support
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Real-time code analysis and feedback
What is Oracle Engagement Cloud: Service Implementation Certification Training about?
What are the objectives of Oracle Engagement Cloud: Service Implementation Certification Training ?
Who is Oracle Engagement Cloud: Service Implementation Certification Training for?
What are the prerequisites for Oracle Engagement Cloud: Service Implementation Certification Training?
Available Training Modes
Live Online Training
28 HoursClassroom Training
3.5 DaysCourse Outline Expand All
Expand All
- Service Request Management
- Knowledge Management
- Offerings, features, and set up tasks
- Layouts and integrations
- Roles, Mappings, and Hierarchies
- Multiple Business Units (BUs)
- Queries and Filters
- Categories
- Product Catalog
- Messages and Responses
- Statuses
- Queues
- Access
- Rules
- Omnichannel
- Availability and Notifications
- Channels and Mailboxes
- Templates
- Outbound and Inbound emails
- Chat and Co-browse
- Live Window
- Computer Telephony Integration (CTI)
- Multichannel Adapter (MCA) Framework
- Keyboard Shortcuts
- SmartText
- Oracle Social Network
- Action Plans
- Schedules and Exceptions
- Coverages
- Milestones
- Articles and Content Types
- Authoring and Publishing
- Search Dictionary and Content Processing jobs
- Users, Roles, and Locales
- My Knowledge
- Self-registration and Auto-Approval
- Visual Builder Cloud Service (VBCS)
- Reference Implementation and Publishing
- Pages, Themes, Templates, User Interface Components, and Business Objects
Who is the instructor for this training?
The Trainer is Oracle certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.
Oracle Engagement Cloud: Service Implementation Certification Training - Certification & Exam
- SpringPeople is the Authorized Training Partner of Oracle.
- The training fees is exclusive of exam cost.
- For any queries; feel free to reach us at oracle@springpeople.com
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