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Problem Solving and Decision Making Training

Live Online & Classroom Enterprise Training

This course builds practical skills to identify problems, analyze root causes, evaluate alternatives, and make confident, data-informed decisions in workplace and real-life scenarios.

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What is Problem Solving and Decision Making Training about?

Problem Solving and Decision Making equips learners with structured frameworks, analytical tools, and critical thinking techniques to address complex challenges effectively. The course emphasizes logical reasoning, creativity, risk evaluation, and actionable decision-making to improve outcomes across roles and industries.

What are the objectives of Problem Solving and Decision Making Training ?

  • Understand structured problem-solving frameworks
  • Analyze problems using data and logic
  • Generate and evaluate solution alternatives
  • Make confident, timely decisions
  • Reduce risks and improve outcomes

Who is Problem Solving and Decision Making Training for?

  • Working professionals across functions
  • Team leaders and supervisors
  • Entry- to mid-level managers
  • Aspiring leaders and decision-makers
  • Students and fresh graduates

What are the prerequisites for Problem Solving and Decision Making Training?

Prerequisites:

  • Basic workplace experience
  • Fundamental communication skills
  • Openness to analytical thinking
  • Willingness to participate in exercises
  • No technical background required


Learning Path:

  • Introduction to problem-solving concepts
  • Critical thinking and root cause analysis
  • Decision-making models and tools
  • Risk assessment and prioritization
  • Real-world case studies and practice


Related Courses:

  • Critical Thinking Skills
  • Analytical Thinking for Professionals
  • Design Thinking Fundamentals
  • Business Communication Skills

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

  • Changing Business Contexts – The VUCA world
  • Creative Problem Solving + Faster Decisions = Better Profits
  • Examples of Ideas that disrupted the world
  • Is Creative problem solving a Skill?
  • Role of a Manager / Leader in Problem Solving
  • Defining “The Problem”
  • Are all “problems” really a “problem”?
  • Is the problem a cause or symptom ?
  • Defining “Decision Making”
  • Are all “Decisions” really a “decision?”
  • Do we “ need “to solve problem?
  • Is your decision congruent to the personal / organisational values / ethics?
  • The Perceptual Block
  • The Emotional Block
  • Cultural & Environmental Blocks
  • Intellectual and Expressive Blocks
  • Stereotyping and Unconscious Biases
  • Blockbusting solutions
  • Kepner Tregoe Rational Process
  • Situation Appraisal
  • Problem Analysis
  • Decision Analysis
  • Potential Problem / Opportunity Analysis
  • Thinking Fast and slow – Eliminating Unconscious Bias (Daniel Kanhemann’s Book review)
  • The 8 Elements of The Critical Thinking Process (Reflection, Analysis, Acquisition of information, Creativity, Structuring arguments, Decision making, Commitment, Debate.
  • 6 Stages of Development in Critical thinking (Linda Paul & Richard Elder Model)
  • The Unreflective Thinker
  • The Challenged Thinker
  • The Beginning Thinker
  • The Practicing Thinker
  • The Advanced Thinker
  • The Accomplished Thinker
  • Characteristics of Convergent and Divergent thinking
  • Steps in Convergent Thinking
  • Steps in Divergent thinking
  • Examples and practice sessions in Convergent and Divergent Thinking
  • Using Convergent and Divergent thinking in conjunction
  • The Five Why Technique
  • Fish Bone Diagram Method
  • Brainstorming
  • Quality Circles
  • The Root Cause Analysis
  • Pareto Technique
  • Six Thinking Hats
  • Action Plan & Preparing the details
  • Ethical & Social Concerns
  • Ownership of decisions
  • Personal Decision Making
  • Organisational Decision Making
  • Democratic Decision Making
  • Challenges in Decision Making

Who is the instructor for this training?

The trainer for this Problem Solving and Decision Making Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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