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SMAX Essentials for Service Desk Agents Training
Live Online & Classroom Enterprise Certification Training
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This course covers how a Service Desk agent uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business.
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Certified Trainer
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Authorized Courseware
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Completion Certificate from ATP
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Enterprise Reporting
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Lifetime Access
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CloudLabs
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24x7 Support
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Real-time code analysis and feedback
What is SMAX Essentials for Service Desk Agents Certification Training about?
What are the objectives of SMAX Essentials for Service Desk Agents Certification Training ?
Who is SMAX Essentials for Service Desk Agents Certification Training for?
What are the prerequisites for SMAX Essentials for Service Desk Agents Certification Training?
Available Training Modes
Live Online Training
12 HoursClassroom Training
2 DaysCourse Outline Expand All
Expand All
- Introduce the course overview, agenda, and logistics
- List the available SMAX courses
- Launch the Digital Learning course
- Explain the SMAX architecture overview
- Explore the Agent IT Interface
- Access the Service Request Management module
- Explain the Live Support feature
- Approve a service request
- Work with task plans and fulfilment
- Monitor targets and agreements
- Filter the record list, manage views, and access a support request
- Respond to a chat request and solve the request
- Escalate a request to an incident
- Use knowledge management
- Contribute to a knowledge article
- Navigate the Reports User interface
- Personalize the dashboard
- Create a report and display it on a dashboard
Who is the instructor for this training?
The Trainer is Micro Focus Certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry
SMAX Essentials for Service Desk Agents Certification Training - Certification & Exam
- SpringPeople is the Authorized Training Partner of Micro Focus.
- The training fees is exclusive of exam cost.
- For any queries; feel free to reach us at microfocus@springpeople.com
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I attended the jQuery training batch, conducted by Mr. Vijay, an SME who did a thorough coverage of all the essentials. He took us through concepts such as jQuery animations, event handlers, plugins, and jQuery-UI by small programs, very easily. The sessions were useful and well structured. By the end of the training, I was well equipped to develop a SPA on Product Management System. Overall, the learning experience at SpringPeople was great!
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