Salesforce.com for Managers Training Course

Objectives

At the end of Salesforce.com for Managers training course, the participants will be able to gain an understanding of:

• Cloud
• Multi T concept
• Salesforce.com/Force.com on Cloud
• Salesforce.com/Force.com with present Market
• Saleslforce.com/Force.com Functional Modules
• Salesforce.com/Force.com Business Modules
• SFA - Automate the Salesforce.com/Force.com for Business demands
• Problem solving on Salesforce.com with understanding
• Salesforce.com/Force.com Business Logics
• Case Features
• Custom functionalities with Standard and Custom controller
• Fundamentals of writing Code on Salesforce.com with different entity
• Knowledge about migration

Audience The training is designed for managers and senior executives who are interested in gaining managerial perspective of Salesforce.com techno-functional and business aspects.

Duration - 3 Days

Prerequisites

• Conceptual understanding of Customer Relationship Management
• Good to have - Knowledge of OOPS, Java, .Net etc.

Syllabus

1. Day 1 Welcome and Introductions Overview Cloud Concept Salesforce.com Force.com on Cloud Differentiating On Demand Salesforce.com Force.com Navigation Organization Administration Customization Self Exercise\Review QA Review	2. Day 2 Salesforce.com Force.com Business Modules Salesforce.com Force.com in the Market Salesforce.com Force.com Business Logics Client Management Security & Access - Fundamentals Security & Access - Admin Security & Access - User level QA Review
3. Day 3 Marketing Saleforce.com Force.com Analytics - Fundamentals Analytics - Admin Analytics - User level SFA Marketing Administration Services and Support Administration Service and Support - Fundamentals Data Utilities The AppExchange Salesforce.com Force.com Spring 11 QA Review Feedback