C4H320 - SAP Commerce Cloud Business User Training

Live Online & Classroom Enterprise Certification Training

C4H320 introduces business users to SAP Commerce Cloud functionalities for managing product content, catalogs, promotions, pricing, and customer experience. The course focuses on using Backoffice, SmartEdit, and other business tools to support daily e-commerce operations. Participants learn how to manage storefront content, maintain product data, and handle order processes efficiently.

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Certified Trainer
Authorized Courseware
Completion Certificate from ATP

Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is C4H320 - SAP Commerce Cloud Business User Certification Training about?

In this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course presents a high-level overview of SAP Commerce Cloud and its important role in the SAP Customer Experience portfolio. Participants will have the opportunity to identify the main out-of-the-box features and perform exercises on how to provide basic configuration in Backoffice, SmartEdit and other administration tools.

What are the objectives of C4H320 - SAP Commerce Cloud Business User Certification Training ?

This course will prepare you to:

describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.

Who is C4H320 - SAP Commerce Cloud Business User Certification Training for?

Business Analyst
Functional Consultant
Project Manager
End User
QA manager
Tester

What are the prerequisites for C4H320 - SAP Commerce Cloud Business User Certification Training?

Fundamental understanding of web technologies and e-commerce concepts

Available Training Modes

Live Online Training

Classroom Training

3 Days

Course Outline Expand All

Expand All

1: Overview

2: Product Content Management

Catalogs & Products

Backoffice Product Cockpit

Catalogs, Categories, Products

Catalog Management

Product Modeling

Classification

Product Variants

(Exercise) Product Content Management

3: Web Content Management

SAP Commerce Cloud, Composable Storefront

CMS Overview

Site Management & Page Templates

SmartEdit

(Exercise) CMS

Personalization

(Exercise) Personalization

4: Commerce Module

(Exercise) Search

Pricing

Cart Features & Checkout Types

Promotions & Coupons

(Exercise) Promotions & Coupons

5: Order Management Module

Basic OM Related Features

Order Management Services Module

Open Payment Framework

6: Customer Support

Overview

Customer Management

Customer Cart

Order Cancellations & Returns

Customer Service Module

Fraud Detection

(Exercise) Customer Support

7: B2B Commerce

Account Management

Organization Management

Catalog, Pricing & Stock

Ordering & Checkout

PunchOut Support

(Exercise) B2B Commerce

8: Integrations

General Introduction

Internal Integration Solutions

External Integration Solutions

How to Choose?

9: Essential Foundations

Architecture

Security

Automation (CronJobs)

Validation Framework

ImpEx

Workflows & Collaboration

(Exercise) Foundation – Workflows

10: Good to Know

Licensing & Versioning

Deployment & Maintenance

SAP Commerce Cloud (in the Public Cloud)

AI for Commerce

Industry-Specific Accelerators

GDPR

Webography

Who is the instructor for this training?

The trainer for this C4H320 - SAP Commerce Cloud Business User Training has extensive experience in this domain, including years of experience training & mentoring professionals.

C4H320 - SAP Commerce Cloud Business User Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of SAP.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at sap@springpeople.com

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