C4H440 - SAP Cloud for Customer Administration Training

Live Online & Classroom Enterprise Certification Training

C4H440 introduces administrators to configuring and managing SAP Cloud for Customer (C4C). The course covers system setup, user and access management, business configuration, workflows, and data integration. Participants learn how to operate, maintain, and optimize the C4C system for sales and service processes.

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What is C4H440 - SAP Cloud for Customer Administration Certification Training about?

This course provides an in-depth understanding of how administrators manage and configure SAP Cloud for Customer to support enterprise sales and service operations. Learners explore the system landscape, tenant configuration, scoping, and fine-tuning activities essential for enabling business processes. The training covers creating users, managing roles and access rights, and controlling authorization concepts. Participants learn to configure organizational structures, work centers, and business rules to tailor the system to company needs. Workflow administration, notifications, approval processes, and monitoring tools are also included. The course highlights data migration methods, data quality management, and integration options using SAP Cloud Application Studio (CAS), OData, and middleware.

What are the objectives of C4H440 - SAP Cloud for Customer Administration Certification Training ?

This course will prepare you to:

Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
Create an organization structure enabling customers to use the solution to meet the needs of the business
Migrate data into the application and troubleshoot migration issues
Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
Set up and configure the solution to manage business processes including sales, marketing, service and social
Describe the integration scenarios available with SAP Cloud for Customer
Adapt and extend the solution to meet customer-specific needs
Learn about the mobile features of SAP Cloud for Customer
Demonstrate the reporting capabilities of the system

Who is C4H440 - SAP Cloud for Customer Administration Certification Training for?

Business Process Architect
Program / Project Manager
System Administrator

What are the prerequisites for C4H440 - SAP Cloud for Customer Administration Certification Training?

CRM/SD domain knowledge

Available Training Modes

Live Online Training

Classroom Training

3 Days

Course Outline Expand All

Expand All

1: Introduction to SAP Cloud for Customer

Articulating the Functional Capabilities of SAP Cloud for Customer

2: Starting the Project

Preparing for the Implementation Project

Describing Fine Tuning

Describing Q-Gates

3: Account and Contact Management

Understanding the Basic Functions of Account and Contact Management

4: Products and Price Lists

Understanding Products and Price List Concepts in SAP Sales Cloud

5: Organizational Structure

Explaining the Role of an Organizational Structure in the Solution

6: Territory Management

Defining Complex Territory Hierarchy Structures

7: User and Role Management

Maintaining Employees and Explain What a Business User Is

8: Data Migration

Guiding Your Customer on Which Data Should Be Migrated

9: Integration

Describing Integration Scenarios with CRM and ECC

Describing Integration with FSM

Describing Integration with Microsoft Outlook

Describing the Benefits of Integration with Social Media

10: Notifications, Workflow, and Approvals

Setting Up an Approval Process for Opportunities

11: Personalization and Extensibility

Describing How to Use Personalization and Adaptation

12: Analytics Framework

Exploring the Standard Reports and Create or Modify Views for Those Reports

13: Mobile

Describing the Different Mobile Access Options

14: Solution Walkthrough

Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

15: Preparing for Go-Live

Describing the Necessary Go-Live Activities

Who is the instructor for this training?

The trainer for this C4H440 - SAP Cloud for Customer Administration Training has extensive experience in this domain, including years of experience training & mentoring professionals.

C4H440 - SAP Cloud for Customer Administration Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of SAP.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at sap@springpeople.com

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