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Certified Agile ITSM Training

Live Online & Classroom Enterprise Training

Certified Agile ITSM is designed to help organizations integrate Agile practices into IT Service Management (ITSM). The course focuses on improving service delivery, increasing collaboration between teams, and enabling faster response to changing business requirements using Agile principles within ITSM frameworks.

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What is Certified Agile ITSM Training about?

The Certified Agile ITSM course introduces the concepts of Agile methodology within the context of IT Service Management. It explains how Agile practices can enhance traditional ITSM processes by increasing flexibility, improving collaboration, and delivering value faster to customers. Participants will learn how to align Agile values with ITSM frameworks such as ITIL, adopt iterative approaches for service management, and implement continuous improvement practices. The training equips professionals with the knowledge required to modernize IT service delivery and support digital transformation initiatives.

What are the objectives of Certified Agile ITSM Training ?

  • Understand the fundamentals of Agile and IT Service Management integration.
  • Learn how Agile practices improve ITSM processes and service delivery.
  • Identify ways to enhance collaboration between development and operations teams.
  • Apply Agile principles to improve efficiency and responsiveness in IT services.
  • Implement continuous improvement and customer-focused service management.

Who is Certified Agile ITSM Training for?

  • IT Service Management professionals.
  • IT operations and support team members.
  • DevOps engineers and Agile practitioners.
  • IT managers and team leaders responsible for service delivery.
  • Professionals involved in digital transformation initiatives.

What are the prerequisites for Certified Agile ITSM Training?

Prerequisites:

  • Basic understanding of IT Service Management concepts.
  • Familiarity with Agile principles or frameworks.
  • Experience working in IT support or service environments.
  • Knowledge of IT processes such as incident and change management.
  • Interest in improving IT service delivery through Agile methods.


Learning Path:

  • Foundations of Agile and ITSM concepts.
  • Integrating Agile practices with ITSM frameworks.
  • Applying Agile to service design, transition, and operations.
  • Implementing Agile service improvement and value delivery.
  • Preparing for Agile ITSM certification and real-world implementation.


Related Courses:

  • ITIL® 4 Foundation
  • DevOps Foundation
  • Agile Scrum Master Certification
  • Lean IT Foundation

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

  • What is Agile
  • Why Agile is important
  • Agile Manifesto
  • Agile principles and core values
  • DevOps implementation strategies
  • Continuous Integration
  • Continuous Delivery
  • Continuous Deployment
  • Continuous Monitoring
  • Scrum methodology
  • Kanban method
  • Lean processes
  • ITIL / ITSM framework
  • Scrum principles and values
  • Timeboxes and release planning
  • Sprint planning and Daily Scrum
  • Sprint review and retrospective
  • Definition of Ready and Definition of Done
  • Scrum roles (Product Owner, Scrum Master, Team)
  • Scrum artifacts (Product backlog, Sprint backlog, User stories, Burndown charts)
  • Understanding ITSM, Agile, and Scrum
  • Relationship between ITSM and Agile
  • Overcoming challenges
  • Integrating roles across Agile and ITSM domains
  • Improved workflow
  • Faster feedback loops
  • Continuous experimentation and improvement
  • Definition and value of Agile Service Management
  • Key aspects of Agile Service Management
  • Agile process design approach
  • Characteristics of an Agile process
  • Elements of a process
  • Ten steps of process design
  • Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)
  • PDCA (Plan-Do-Check-Act)
  • Continuous Service Improvement (CSI) sprints
  • Process backlog and CSI register
  • Agile process improvement audits
  • Process planning meeting
  • Sprint planning meeting
  • Definition of Ready (DoR) and Definition of Done (DoD)
  • Daily Scrum in Agile Service Management
  • Sprint review and retrospective
  • Process backlog
  • Sprint backlog
  • User stories for ITSM processes
  • Process increment
  • Burndown and burnup charts

Who is the instructor for this training?

The trainer for this Certified Agile ITSM Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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