Certified Agile Service Manager - Certification Certification Logo

Certified Agile Service Manager - Certification Certification

The Certified Agile Service Manager (CASM) certification teaches how to apply Agile thinking to IT Service Management (ITSM) processes. It bridges traditional service management with modern Agile, DevOps, and continuous delivery practices. Ideal for ITSM, DevOps, and operations professionals.

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What is Certified Agile Service Manager - Certification Certification about?

The CASM certification focuses on transforming IT service management processes by applying Agile values, principles, and frameworks. It covers Agile process design, collaboration, iterative service delivery, continuous improvement, and aligning ITSM with DevOps practices.
This certification prepares professionals to modernize service management workflows, increase responsiveness, and enable faster, customer-centric delivery of IT services.

What are the objectives of Certified Agile Service Manager - Certification Certification ?

By the end of this training, you will be able to:


  • Understand Agile values, principles & how they apply to IT Service Management.
  • Design or redesign ITSM processes to be iterative, flexible & customer-focused.
  • Integrate Agile practices with DevOps workflows for continuous delivery.
  • Enhance collaboration between development, operations & support teams.
  • Apply continuous improvement models to optimize service quality.
  • Support cultural and organizational change needed for Agile service delivery.

Who is Certified Agile Service Manager - Certification Certification for?

  • IT Service Managers & ITSM Practitioners
  • DevOps Engineers & Operations Teams
  • Scrum Masters & Agile Coaches
  • Service Desk Managers & Support Engineers
  • Process Owners / Process Designers
  • Anyone involved in improving or modernizing IT services

What are the prerequisites for Certified Agile Service Manager - Certification Certification?

  • No mandatory prerequisites
  • Basic understanding of ITSM (ITIL helpful but not required)
  • Familiarity with Agile or DevOps concepts