IBM Tealeaf Customer Experience 9.0.2 Advanced Reports and Dashboards (9F35G) Training

Live Online & Classroom Enterprise Certification Training

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes.

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Certified Trainer
Authorized Courseware
Completion Certificate from ATP

Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is IBM Tealeaf Customer Experience 9.0.2 Advanced Reports and Dashboards (9F35G) Certification Training about?

By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.

What are the objectives of IBM Tealeaf Customer Experience 9.0.2 Advanced Reports and Dashboards (9F35G) Certification Training ?

Create Business Process Scorecards, Key Performance Indicators (KPI) Scorecards, Top Movers charts, and Dashboards
Re-evaluate and modify existing Scorecards and Dashboards over time
Use best practices for creating and publishing Scorecards and Dashboards
Use community-based Report Templates

Who is IBM Tealeaf Customer Experience 9.0.2 Advanced Reports and Dashboards (9F35G) Certification Training for?

This intermediate course is specifically designed for business analysts who will use IBM Tealeaf cxView to build Scorecards, Dashboards and Top Mover charts. All IBM Tealeaf administrators and event modelers who will be supporting these efforts should also attend.

What are the prerequisites for IBM Tealeaf Customer Experience 9.0.2 Advanced Reports and Dashboards (9F35G) Certification Training?

You should have taken:

IBM Tealeaf Customer Experience 9.0.2 Fundamentals (9F32G)
IBM Tealeaf Customer Experience 9.0.2 Events and Reports (9F33G)

Available Training Modes

Live Online Training

6 Hours

Classroom Training

1 Days

Course Outline Expand All

Expand All

Unit 1. Introduction to Advanced Reporting

Unit 2. Top Movers

Unit 3. Business Process Scorecards

Unit 4. KPI Scorecards

Unit 5. Dashboards

Unit 6. Report Templates

Review and Summary

Who is the instructor for this training?

The Trainer is IBM certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

IBM Tealeaf Customer Experience 9.0.2 Advanced Reports and Dashboards (9F35G) Certification Training - Certification & Exam

• SpringPeople is the Authorized Training Partner of IBM through Tech Data

• For any queries, feel free to reach us at ibm@springpeople.com

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