ITIL 4 Leader: Digital & IT Strategy Training

Live Online & Classroom Enterprise Certification Training

A strategic-level certification designed for IT and business leaders to develop and implement a digital and IT strategy that aligns with business objectives, enabling organisations to thrive in a rapidly evolving digital environment.

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What is ITIL 4 Leader: Digital & IT Strategy Certification Training about?

This course delves into how organisations can craft and execute a digital and IT strategy (DITS) that responds to disruption, leverages technology, and aligns with overall business strategy. Participants will explore the concepts of digital business, IT strategy, value creation via the Service Value System (SVS), and how to adapt to VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environments.
Successful completion positions you for the Strategic Leader designation within the ITIL 4 framework.

What are the objectives of ITIL 4 Leader: Digital & IT Strategy Certification Training ?

Relate the ITIL guiding principles and SVS to digital & IT strategy decisions.
Analyse internal and external environmental factors (e.g., PESTLE, VUCA) to evaluate organisational viability and digital readiness.
Define and communicate a clear digital vision and strategy aligned with business goals, and manage the associated risks and opportunities.
Understand strategic approaches enabled by digital technology and IT, and implement them via operating models, governance and transformation initiatives.
Apply the learning to drive value creation in digital, resilient organisations within disruptive and fast-changing environments.

Who is ITIL 4 Leader: Digital & IT Strategy Certification Training for?

IT Directors, Heads of Digital, CIOs/CTOs, or senior business leaders responsible for strategy and digital transformation.
Strategic Change Managers, Digital Transformation leads or Architects (Enterprise/Solution) working at the business-IT boundary.
Service Management and ITSM leaders seeking to embed the ITIL 4 framework at a strategic level.
Professionals aiming to earn the ITIL 4 Strategic Leader (SL) designation.
Organisations seeking to build capability in developing and executing digital/IT strategy, aligning across business and IT.

What are the prerequisites for ITIL 4 Leader: Digital & IT Strategy Certification Training?

A valid ITIL 4 Foundation certification (or equivalent) as a minimum.
Some experience (typically at least three years of IT or managerial experience) in an environment involving IT/digital strategy or service management.
Familiarity with ITIL concepts (values, guiding principles, SVS) is highly beneficial.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1: Introduction to Digital and IT Strategy

2: Key Concepts of Digital and IT Strategy

3: Strategy and the ITIL Service Value System

4: Crafting a Digital Vision and Strategy

5: Assessing Digital Strategy

6: Operationalizing Strategy

7: Responding to Digital Disruption

8: Strategic Risk Management in VUCA Environments

9: Evolving Service Delivery Models

10: Driving Organizational Change

11: Optimizing Customer Experience

12: Cultivating Digital

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Who is the instructor for this training?

The trainer for this ITIL 4 Leader: Digital & IT Strategy Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Leader: Digital & IT Strategy Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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