ITIL 4 Practitioner: Continual Improvement - Certification Certification Logo

ITIL 4 Practitioner: Continual Improvement - Certification Certification

The ITIL 4 Practitioner: Continual Improvement certification demonstrates your ability to drive ongoing improvement of IT services, products, and practices to meet evolving business needs. It validates skills in applying Continual Improvement concepts and techniques within the ITIL 4 framework. This credential is ideal for professionals seeking to embed a culture of improvement and value optimization in IT operations.

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What is ITIL 4 Practitioner: Continual Improvement - Certification Certification about?

This certification focuses on the Continual Improvement practice in ITIL 4 — teaching how to identify improvement opportunities, evaluate success factors, and integrate improvement activities across services and value streams. It equips candidates to apply a systematic and structured approach to enhancing IT practices and aligning them with business outcomes.


Key Features:

  • Focused on continual improvement principles and practices within ITIL 4. 
  • Emphasis on identifying improvement opportunities and outcomes. 
  • Explores practice success factors and relevant metrics. 
  • Covers roles, competencies, and organisational enablers of improvement. 
  • Globally recognised ITIL 4 Practitioner certification. 
  • Official mock exams available to prepare candidates.

What are the objectives of ITIL 4 Practitioner: Continual Improvement - Certification Certification ?

  • Understand the purpose and key concepts of the Continual Improvement practice. 
  • Learn how to assess practice capability and improvement impact. 
  • Identify and apply success factors and continual improvement metrics. 
  • Explore improvement processes and integration with value streams. 
  • Understand key roles and competencies that enable improvement activities. 
  • Apply continual improvement techniques to align IT services with business needs.

Who is ITIL 4 Practitioner: Continual Improvement - Certification Certification for?

This certification is ideal for:


  • IT service management professionals involved in service improvement. 
  • IT managers, team leads, and operations staff focused on performance optimisation. 
  • Practice owners and practitioners contributing to Continual Improvement initiatives. 
  • Professionals aiming to deepen ITIL 4 practice knowledge and ability. 
  • Candidates preparing for advanced ITIL or ITIL Practice Manager roles.

What are the prerequisites for ITIL 4 Practitioner: Continual Improvement - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or equivalent).