ITIL 4 Practitioner: Monitoring and Event Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Monitoring and Event Management course provides practical guidance on proactively identifying, analyzing, and responding to events and alerts to ensure optimal service performance, reliability, and business continuity.

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What is ITIL 4 Practitioner: Monitoring and Event Management Certification Training about?

The ITIL 4 Practitioner: Monitoring and Event Management module focuses on establishing effective monitoring and event management practices within the ITIL 4 framework. It teaches participants how to collect, analyze, and use operational data to detect anomalies, reduce incidents, and improve overall service availability. The course emphasizes proactive monitoring, intelligent automation, and integration with other ITIL practices such as Incident Management, Problem Management, and Change Enablement. Learners also explore how to leverage modern technologies such as AIOps (Artificial Intelligence for IT Operations), machine learning, and observability platforms to enhance event correlation, root cause analysis, and decision-making.

What are the objectives of ITIL 4 Practitioner: Monitoring and Event Management Certification Training ?

Understand the purpose, key concepts, and scope of Monitoring and Event Management.
Learn to establish effective monitoring and event detection mechanisms.
Apply automation and AIOps tools to manage alerts and reduce noise.
Correlate and analyze events to identify service-impacting issues.
Integrate monitoring and event management with ITIL and DevOps practices for better visibility and control.

Who is ITIL 4 Practitioner: Monitoring and Event Management Certification Training for?

IT operations managers and system administrators.
Monitoring and NOC (Network Operations Center) specialists.
Incident, problem, and change managers.
ITSM practitioners and process owners.
Professionals involved in infrastructure, application, or service reliability.

What are the prerequisites for ITIL 4 Practitioner: Monitoring and Event Management Certification Training?

Basic knowledge of IT operations and service management.
Familiarity with monitoring tools and event management systems.
Understanding of automation, DevOps, or cloud environments (recommended).
Interest in improving service performance and proactive operations.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Monitoring and Event Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Monitoring and Event Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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