ITIL 4 Practitioner: Monitoring and Event Management - Certification Certification Logo

ITIL 4 Practitioner: Monitoring and Event Management - Certification Certification

The ITIL 4 Practitioner: Monitoring and Event Management certification validates your ability to observe, record, and respond to changes in IT services and components to support smooth operations. It helps practitioners develop the skills to detect, report, and act on events efficiently. This credential is ideal for IT professionals focused on proactive monitoring and improved service performance.

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What is ITIL 4 Practitioner: Monitoring and Event Management - Certification Certification about?

This certification centres on the Monitoring and Event Management practice within the ITIL 4 framework — teaching how to systematically observe services and service components, record and report selected changes of state (events), and take appropriate actions. It equips candidates to embed effective monitoring practices into value streams to enhance service health, reduce disruptions, and improve operational visibility.


Key Features:

  • Deep dive into Monitoring and Event Management concepts and practices. 
  • Focus on detecting events, reporting changes, and responding appropriately. 
  • Teaches practice processes, success factors, and key metrics. 
  • Explores roles, competencies, and organisational enablers for monitoring. 
  • Official PeopleCert mock exam available to support preparation. 
  • Recognised ITIL 4 Practitioner credential within the ITIL practices portfolio.


What are the objectives of ITIL 4 Practitioner: Monitoring and Event Management - Certification Certification ?

  • Understand the purpose and key concepts of the Monitoring and Event Management practice. 
  • Learn how to systematically observe IT services and components for event detection. 
  • Explore core practice processes and how to integrate them with value streams. 
  • Identify success factors and key performance metrics for effective monitoring. 
  • Understand roles, responsibilities, and competencies in monitoring and event handling. 
  • Apply ITIL best practices to improve service availability and performance outcomes.

Who is ITIL 4 Practitioner: Monitoring and Event Management - Certification Certification for?

This certification is ideal for:


  • IT service management professionals involved with monitoring and operational support. 
  • IT operations and system administrators responsible for event detection and response. 
  • Service delivery teams focused on maintaining service health and availability. 
  • DevOps and infrastructure engineers seeking stronger monitoring capabilities. 
  • Candidates looking to deepen expertise in ITIL practice areas related to monitoring.

What are the prerequisites for ITIL 4 Practitioner: Monitoring and Event Management - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or equivalent) before attempting this exam.
  • Completion of accredited training or official eLearning supporting this practice module is typically required prior to exam sit-ting.