ITIL 4 Practitioner: Service Configuration Management Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Practitioner: Service Configuration Management course provides professionals with the knowledge and skills to identify, control, and maintain information about IT services and configuration items (CIs), ensuring transparency, accuracy, and effective decision-making across the service lifecycle.

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What is ITIL 4 Practitioner: Service Configuration Management Certification Training about?

The ITIL 4 Practitioner: Service Configuration Management module focuses on establishing and maintaining a reliable and accurate configuration management system (CMS) that supports IT service delivery and business operations. It helps participants understand how to define configuration items (CIs), manage relationships, and ensure configuration data integrity through automation and governance. The course also explores how configuration data supports other ITIL practices such as Change Enablement, Incident Management, Problem Management, and IT Asset Management. Learners will gain insights into how modern tools, CMDBs (Configuration Management Databases), and AIOps/automation enhance visibility, control, and service assurance.

What are the objectives of ITIL 4 Practitioner: Service Configuration Management Certification Training ?

Understand the key concepts, purpose, and scope of Service Configuration Management.
Learn how to plan, implement, and maintain a Configuration Management System (CMS).
Identify and manage Configuration Items (CIs) and their relationships effectively.
Support other ITIL practices using accurate and up-to-date configuration data.
Leverage automation, discovery tools, and AIOps to enhance configuration accuracy.

Who is ITIL 4 Practitioner: Service Configuration Management Certification Training for?

Configuration managers and IT asset managers.
IT operations managers and infrastructure specialists.
ITSM practitioners and process owners.
Change, release, and incident management professionals.

What are the prerequisites for ITIL 4 Practitioner: Service Configuration Management Certification Training?

Understanding of IT service management and asset management principles.
Experience working in IT operations or service delivery roles.
Familiarity with CMDBs, automation, or monitoring tools.

Available Training Modes

Live Online Training

2 Days

Course Outline Expand All

Expand All

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competences of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. The recommendations for the practice success

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Who is the instructor for this training?

The trainer for this ITIL 4 Practitioner: Service Configuration Management Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Practitioner: Service Configuration Management Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

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