ITIL 4 Practitioner: Service Configuration Management - Certification Certification Logo

ITIL 4 Practitioner: Service Configuration Management - Certification Certification

The ITIL 4 Practitioner: Service Configuration Management certification proves your ability to maintain accurate and reliable configuration information about IT services and their components. It focuses on best practices for organising, controlling, and providing configuration data when and where it’s needed. This credential is ideal for IT professionals overseeing configuration data and supporting change, incident, and release activities.

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What is ITIL 4 Practitioner: Service Configuration Management - Certification Certification about?

This certification focuses on the Service Configuration Management practice within the ITIL 4 framework — teaching how to ensure accurate information about configuration items (CIs), their attributes, and the relationships between them is available for decision-making and operational support. It covers key concepts, success factors, processes, roles, and how this practice integrates with other value streams in IT service management.


Key Features:

  • Best practice guidance on Service Configuration Management under the ITIL 4 practices portfolio. 
  • Emphasis on organising and controlling configuration information for services and CIs. 
  • Covers practice success factors and key performance metrics. 
  • Explores roles, competencies, and enablers for effective configuration practices. 
  • Official PeopleCert mock exam available to support candidate preparation. 
  • Recognised global certification demonstrating practical capability in ITIL service configuration.

What are the objectives of ITIL 4 Practitioner: Service Configuration Management - Certification Certification ?

  • Understand the purpose and key concepts of the Service Configuration Management practice. 
  • Learn how to manage and provide accurate configuration information for IT services and CIs. 
  • Explore the processes and activities that ensure consistency of configuration data. 
  • Identify practice success factors and key metrics to evaluate configuration effectiveness. 
  • Understand the roles, competencies, and organisational enablers supporting this practice. 
  • Integrate Service Configuration Management into broader ITIL value streams to support incident, change, and release management.

Who is ITIL 4 Practitioner: Service Configuration Management - Certification Certification for?

This certification is ideal for:


  • IT service management professionals handling configuration data and support activities. 
  • Configuration managers and CMDB administrators responsible for maintaining CI records. 
  • IT operations and change management staff involved in service transitions. 
  • Service delivery teams focused on accurate asset and configuration control. 
  • IT practitioners seeking to deepen expertise in ITIL practice areas related to service information management.

What are the prerequisites for ITIL 4 Practitioner: Service Configuration Management - Certification Certification?

  • Mandatory: ITIL 4 Foundation certification (or ITIL 4 Managing Professional Transition). 
  • Completion of accredited training or official PeopleCert eLearning for this practice is typically required before attempting the certification exam.