ITIL Foundation (Version 5) Training Logo

ITIL Foundation (Version 5) Training

Live Online & Classroom Enterprise Certification Training

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A foundational certification introducing modern digital product and service management principles. Learners gain an understanding of value creation, service lifecycles, and ITIL best practices across evolving business environments. It prepares candidates to support and improve efficient service delivery.

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What is ITIL Foundation (Version 5) Certification Training about?

This course provides a practical overview of the ITIL (Version 5) framework, helping learners understand how value is co-created through service relationships, how product and service lifecycles operate, and how modern organizations manage digital products and services. It covers key concepts including the ITIL Value System, the four dimensions of product and service management, guiding principles, and continual improvement.

What are the objectives of ITIL Foundation (Version 5) Certification Training ?

Upon completion of this course, participants will be able to:

  • Understand key concepts of digital product and service management
  • Explain value co-creation and service relationships
  • Apply the ITIL Value System and Guiding Principles
  • Describe the ITIL four dimensions of product and service management
  • Understand lifecycle activities and the role of management practices
  • Learn continual improvement and value stream techniques
  • Recognize the impact of AI and integration with other frameworks (e.g., DevOps)

Who is ITIL Foundation (Version 5) Certification Training for?

This course is ideal for:

  • IT Service Management professionals
  • IT Managers and Support Staff
  • Service Desk Analysts
  • Digital Product Managers
  • Transformation Practitioners
  • Anyone seeking foundational knowledge of modern IT service/product management

What are the prerequisites for ITIL Foundation (Version 5) Certification Training?

  • No formal prerequisites

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

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  • Digital products, services, value co-creation, experience
  • People & organizations, value streams, technology, partners
  • Lifecycle stages, purpose, scope, value chain activities
  • Guiding principles, governance, continual improvement
  • Concepts, applications, benefits
  • Overview of ITIL practices relevant for Foundation
  • AI Governance and its relevance in ITIL
  • How ITIL works with DevOps, PRINCE2, etc.

Who is the instructor for this training?

The trainer for this ITIL Foundation (Version 5) Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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ITIL Foundation (Version 5) Certification Training - Certification & Exam

  • SpringPeople is the Authorized Training Partner of PeopleCert.
  • The training fees is exclusive of exam cost.
  • For any queries, feel free to reach us at PeopleCert@springpeople.com 

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