MB-240T00-A: Microsoft Dynamics 365 Field Service Training Logo

MB-240T00-A: Microsoft Dynamics 365 Field Service Training

Live Online & Classroom Enterprise Certification Training

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The MB-240T00-A: Microsoft Dynamics 365 Field Service course focuses on configuring and managing Dynamics 365 Field Service to optimize service operations, including work order management, resource scheduling, and mobile workforce enablement.

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What is MB-240T00-A: Microsoft Dynamics 365 Field Service Certification Training about?

This course is designed for professionals who want to configure and implement the Microsoft Dynamics 365 Field Service application. It covers the full spectrum of field service management, including work order lifecycle, scheduling, inventory, mobile application usage, IoT integration, and customer asset management. Participants will learn how to configure the system, manage resources, optimize scheduling, and provide proactive service using Connected Field Service and Resource Scheduling Optimization (RSO). 

What are the objectives of MB-240T00-A: Microsoft Dynamics 365 Field Service Certification Training ?

  • Configure Dynamics 365 Field Service settings, security, and work order types 
  • Manage bookable resources, territories, and resource scheduling 
  • Configure agreements, SLAs, entitlements, and inventory management 
  • Customize the schedule board and use scheduling assistant 
  • Implement and configure Resource Scheduling Optimization (RSO) 
  • Deploy and customize the Field Service mobile app 
  • Integrate IoT for proactive maintenance with Connected Field Service 
  • Manage customer assets and inspections 
  • Use Customer Voice to gather feedback and improve service

Who is MB-240T00-A: Microsoft Dynamics 365 Field Service Certification Training for?

  • Dynamics 365 Functional Consultants specializing in Field Service 
  • IT Professionals and Administrators managing field service operations 
  • Field Service Managers and Operations Leads 
  • Solution Architects and Business Analysts involved in mobile workforce management 

What are the prerequisites for MB-240T00-A: Microsoft Dynamics 365 Field Service Certification Training?

  • Basic understanding of Microsoft Dynamics 365 and CRM concepts 
  • Familiarity with Microsoft Windows and standard productivity tools

Available Training Modes

Live Online Training

Course Outline Expand All

Expand All

  • Work order management in Dynamics 365 Field Service
  • Define agreements in Dynamics 365 Field Service
  • Use service-level agreements and entitlements in Dynamics 365 Field Service
  • Incident types in Dynamics 365 Field Service
  • Inspections in Dynamics 365 Field Service
  • Configure bookable resources in Dynamics 365 Field Service
  • Manage scheduling options in Dynamics 365 for Field Service
  • Customize the schedule board in Dynamics 365 Field Service
  • Deploying Resource Scheduling Optimization
  • Use Resource Scheduling Optimization for Dynamics 365 Field Service
  • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
  • Configure Microsoft Dynamics 365 Field Service
  • Work order management in Dynamics 365 Field Service
  • Define agreements in Dynamics 365 Field Service
  • Use service-level agreements and entitlements in Dynamics 365 Field Service
  • Create custom apps for Dynamics 365 Field Service
  • Get started with the Dynamics 365 Field Service Mobile application
  • Customize and configure the Dynamics 365 Field Service Mobile application
  • Get started with making Remote Assist calls
  • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
  • Explore Dynamics 365 Field Service
  • Describe Dynamics 365 Field Service scheduling capabilities and related apps

Who is the instructor for this training?

The trainer for this MB-240T00-A: Microsoft Dynamics 365 Field Service Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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MB-240T00-A: Microsoft Dynamics 365 Field Service Certification Training - Certification & Exam

  • SpringPeople is the Authorized Training Partner of Microsoft.
  • The training fees is exclusive of exam cost.
  • For any queries; feel free to reach us at microsoft@springpeople.com

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