It Service Management With System Center Service Manager Training

Live Online & Classroom Enterprise Certification Training

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.

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Authorized Courseware
Completion Certificate from ATP

Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is It Service Management With System Center Service Manager Certification Training about?

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:

Where Service Manager sits within the System Center 2016 product.
What business and technical needs Service Manager is designed to meet.
How Service Manager aligns itself to ITIL and MOF.
How to architect and implement a System Center 2016 Service Manager deployment.
How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
How to customize System Center 2016 Service Manager to be in line with corporate standards.
How to configure Incident and Problem Management.
How to configure Activity, Change and Release Management.
How to configure Service Requests.
How to configure Service Level Management.
How to customize the Self-Service Portal.
How to configure Reporting and Analysis.
How to troubleshoot Service Manager and perform disaster recovery.
How to create customized Service Manager forms.

What are the objectives of It Service Management With System Center Service Manager Certification Training ?

Describe Service Manager 2016.
Upgrade to Service Manager 2016.
Install Service Manager 2016.
Describe Service Manager usage cases.
Configure base settings in Service Manager 2016.
Configure Incident and Problem Management.
Configure Activity, Change, and Release Management.
Configure and Manage Service Requests.
Automate business processes with Service Manager and Orchestrator.
Configure Service Level Management.
Customize the Self-Service Portal.
Use Reports and Analyze Data in Service Manager.
Perform advanced troubleshooting and disaster recovery in Service Manager.
Customize Service Manager Forms.

Who is It Service Management With System Center Service Manager Certification Training for?

This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

What are the prerequisites for It Service Management With System Center Service Manager Certification Training?

Working knowledge of Windows Server 2012 R2 and Windows Server 2016.
Working knowledge of SQL Server 2012 and SQL Server 2014.
An understanding of the IT management processes that are included with ITIL and MOF.

Available Training Modes

Live Online Training

40 Hours

Classroom Training

5 Days

Course Outline Expand All

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Who is the instructor for this training?

The trainer for this It Service Management With System Center Service Manager Training has extensive experience in this domain, including years of experience training & mentoring professionals.

It Service Management With System Center Service Manager Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Microsoft.
The training fees is exclusive of exam cost.
For any queries; feel free to reach us at microsoft@springpeople.com

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