Oracle Service Cloud Integration for Developers Ed 1 Training

Live Online & Classroom Enterprise Certification Training

This technical class covers extension, development and customization topics for Oracle Service Cloud. Anyone building integrations, customizing the Portal or considering extending the Service Console should attend this class.

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What is Service Cloud Integration for Developers Ed 1 Certification Training about?

The class covers how to extend the Service Cloud object model (CCOM) and query language (ROQL) applicable to all APIs before moving on to specific areas covering customizing the Customer Portal, integration using SOAP and REST APIs, and extending the Service Console via .NET add-ins. The class is modular in design and therefore can be customized for private events to focus on areas of greatest interest.The aim of the class is to enable the development team to begin to extend Service Cloud effectively.

The class uses demonstrations and hands-on exercises to consolidate techniques. The class is for development members of the team and assumes good knowledge of object-oriented techniques and languages. Key programming languages used are PHP, Javascript, Java and C#. Full solutions are provided so the class is also applicable to those who wish to gain an understanding of these areas without necessarily having to complete all hands-on exercises in detail.

What are the objectives of Service Cloud Integration for Developers Ed 1 Certification Training ?

Understand and modify the Connect Common Object Model
Modify the Customer Portal for appearance and behaviour
Integrate with Service Cloud using Connect Web Services for SOAP
Integrate with Service Cloud using the Connect REST API
Extend the Service Console using Desktop Add-ins for Visual Studio
Understand integration options for Oracle Service Cloud and where to use these APIs
Extend Service Cloud processes

Who is Service Cloud Integration for Developers Ed 1 Certification Training for?

Systems Architects
Application Developers
System Analysts
Implementation Consultant

What are the prerequisites for Service Cloud Integration for Developers Ed 1 Certification Training?

Suggested Prerequisite

Covers areas which may be impacted by development
Covers report analytics which may be impacted by development

Required Prerequisite

Oracle Service Cloud (RightNow) Analytics

Available Training Modes

Live Online Training

40 Hours

Classroom Training

5 Days

Course Outline Expand All

Expand All

Custom Objects

Custom Object Deployment

Object Relationships

Adding Fields to Standard Objects

Creating new Custom Objects

Custom Menus

Exporting and Importing object definitions

Importing Data

Connect Common Object Model (CCOM)

Primary and Sub Objects

Notation

Advantages

Using Documentation

Named IDs and Lists

Objects and Fields

Custom objects in CCOM

RightNow Object Query Language (ROQL)

Custom objects in ROQL

Using relationships in ROQL

Types of queries

Use in APIs

Connect Object Explorer

Query syntax

Join types

Customer Portal (CP) Basic Editing

Themes, Templates, Pages and Widgets

Editing CP files

RN Namespace tags

CP Reference App

Framework versioning and migration

CP development process

CP file structure and access

Customer Portal Look and Feel

Message Bases

Page Sets

Meta, Content, Widget, Condition and Container tags

Style sheets

Use of RN tags

Themes

Customer Portal Standard and Syndicated Widgets

Widget CSS

Widget paths, placement tags and configuration parameters

Widget versioning

Standard widgets and documentation

Syndicated Widget configuration

Customer Portal Custom Widgets

Extending Standard Widgets

Widget files: controller, view, javascript, optional files

Testing Widgets

Widget attributes

The Widget Builder

Widget folder structure

Yahoo User Interface Library (YUI)

Customer Portal Models and Controllers

Connect PHP API

Custom Controllers parameters and return values, JSON

Standard Models

Custom Controller functions

Custom Models

Calling models from controllers

Compare widget and shared (custom) controllers

Connect PHP in widget controllers

Customer Portal Building Widgets with Controller Logic

Events and Event model

Testing a widget

Use of AJAX

Interaction between View and logic.js

MVC pattern in widgets

Calling a Controller from a Widget

Connect Web Services for SOAP (CWSS)

Use of ROQL; Tabular and Object queries

Object templates

Data and query limits

Supported operations

Java example

Create, Get, Update and Destroy

Other supported operations

Purpose of CWSS

Connect Web Services for SOAP Advanced

Bulk Operations

Chain Operations

Handling Custom Objects and use of Generic Objects

Batch Operations and use of transactions

Connect REST API

Sorting results

Overview of REST API

REST API endpoints

Testing with a browser

Authentication

REST API Tabular and Object queries

Connect REST API Using in Code

Sending Requests

Simple Java example

REST exceptions

File attachment handling

HTTP verbs used in the API

PHP code examples

Running Analytics Reports

Use of JSON

Custom Processes

What are Custom Processes

The Process Designer

Creating a Custom Process

How Custom Processes are triggered

Object Event Handler structure

Enabling Custom processes

Best practices

Hooks

How to create a Hook

Purpose of Hooks

Single Sign On (SSO)

Explain the purpose of SSO

Enabling and Configuring a site for SSO

SSO Options in Service Cloud

Service Console (Desktop) Add-Ins Overview

Add-In Component examples

Installing Add-In templates

Add-In Project Templates for Visual Studio C#

Add-In .NET framework

Service Console Add-Ins Writing an Add-In

Add-In Files

Testing locally

Modifying Template Code

Deploying a tested Add-In

Developer Mode

Opening a Visual Studio Add-In template

Mobile

Overview of Service Cloud Mobile support

Customizing pages for Mobile

Page Set Mappings

Integration with External Systems

Accelerators: Sales Cloud, E-Business Suite, Siebel, Out of Office

How to download and use an Accelerator

Mobile Application Framework

Overview of integration options

Overview of Integration Cloud Service

Accessibility Awareness

Why this is necessary

Meaning of Accessibility for systems

Accessibility Considerations when Customizing Customer Portal

Security Risk Mitigation

Specific Service Cloud Security Practices Documentation

Overview of common security risks and mitigations

Who is the instructor for this training?

The Trainer is Oracle certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

Service Cloud Integration for Developers Ed 1 Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Oracle.
The training fees is exclusive of exam cost.
For any queries; feel free to reach us at oracle@springpeople.com

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