PECB Certified ISO/IEC 20000 Foundation Training

Live Online & Classroom Enterprise Certification Training

The PECB Certified ISO/IEC 20000 Foundation course introduces the fundamental concepts and requirements of an IT Service Management System (ITSMS) based on ISO/IEC 20000. It helps participants understand how to deliver efficient, reliable, and high-quality IT services aligned with business objectives.

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What is PECB Certified ISO/IEC 20000 Foundation Certification Training about?

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.

What are the objectives of PECB Certified ISO/IEC 20000 Foundation Certification Training ?

By participating in this training course, you will:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

Who is PECB Certified ISO/IEC 20000 Foundation Certification Training for?

The ISO/IEC 20000 Foundation training course is intended for:

Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
Aspiring professionals seeking knowledge about basic concepts of service management
Members of SMS implementation and operation teams
Individuals wishing to pursue a career in service management

What are the prerequisites for PECB Certified ISO/IEC 20000 Foundation Certification Training?

None.

Available Training Modes

Live Online Training

Course Outline Expand All

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Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1

Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certification exam

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Who is the instructor for this training?

The trainer for this PECB Certified ISO/IEC 20000 Foundation Training has extensive experience in this domain, including years of experience training & mentoring professionals.

PECB Certified ISO/IEC 20000 Foundation Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PECB.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PECB@springpeople.com

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