PECB Certified ISO/IEC 20000 Lead Auditor Training

Live Online & Classroom Enterprise Certification Training

The PECB Certified ISO/IEC 20000 Lead Auditor course equips participants with the skills to plan, conduct, and manage audits of IT Service Management Systems (ITSMS) based on ISO/IEC 20000. It enables professionals to assess service quality, ensure compliance, and drive continual improvement in IT service delivery.

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What is PECB Certified ISO/IEC 20000 Lead Auditor Certification Training about?

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.

The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.

What are the objectives of PECB Certified ISO/IEC 20000 Lead Auditor Certification Training ?

By the end of this training course, the participants will be able to:

Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
Manage an ISO/IEC 20000-1 audit program

Who is PECB Certified ISO/IEC 20000 Lead Auditor Certification Training for?

The ISO/IEC 20000 Lead Auditor training course is intended for:

Auditors seeking to conduct and lead SMS audits
Managers or consultants seeking to master the SMS audit process
Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
Technical experts seeking to prepare organizations for an SMS certification audit
Expert advisors in service management

What are the prerequisites for PECB Certified ISO/IEC 20000 Lead Auditor Certification Training?

None.

Available Training Modes

Live Online Training

Course Outline Expand All

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Day 1 Introduction to the SMS and the ISO/IEC 20000 family of standards

Day 2 Audit principles and the preparation for and initiation of an audit

Day 3 On-site audit activities

Day 4 Closing the audit

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Who is the instructor for this training?

The trainer for this PECB Certified ISO/IEC 20000 Lead Auditor Training has extensive experience in this domain, including years of experience training & mentoring professionals.

PECB Certified ISO/IEC 20000 Lead Auditor Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PECB.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PECB@springpeople.com

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