ISO/IEC 20000:2018 Transition Training

Live Online & Classroom Enterprise Certification Training

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018.

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What is ISO/IEC 20000:2018 Transition Certification Training about?

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.

After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000:2018 Transition” credential. By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.

What are the objectives of ISO/IEC 20000:2018 Transition Certification Training ?

Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS

Who is ISO/IEC 20000:2018 Transition Certification Training for?

Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification

What are the prerequisites for ISO/IEC 20000:2018 Transition Certification Training?

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.

Available Training Modes

Live Online Training

12 Hours

Classroom Training

2 Days

Course Outline Expand All

Expand All

Day 1: Introduction to ISO/IEC 20000-1:2018

Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam

Who is the instructor for this training?

The Trainer is PECB certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

ISO/IEC 20000:2018 Transition Certification Training - Certification & Exam

The “PECB Certified ISO/IEC 20000 Transition” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:

Domain 1: Understand the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018

Domain 2: Understand, interpret and plan the implementation of ISO/IEC 20000-1:2018 changes

For any queries; feel free to reach us at pecb@springpeople.com.

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