ISO/IEC 20000 Foundation Training

Live Online & Classroom Enterprise Certification Training

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000.

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What is ISO/IEC 20000 Foundation Certification Training about?

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

What are the objectives of ISO/IEC 20000 Foundation Certification Training ?

Understand the elements and operations of an IT Service Management System and its principal processes
Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

Who is ISO/IEC 20000 Foundation Certification Training for?

Individuals involved in IT Service Management
Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
Individuals interested to pursue a career in IT Service Management

What are the prerequisites for ISO/IEC 20000 Foundation Certification Training?

There is no prerequisite to attend this course.

Available Training Modes

Live Online Training

12 Hours

Classroom Training

2 Days

Course Outline Expand All

Expand All

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

Day 2: IT Service Management System (ITSMS) requirements and Certification Exam

Who is the instructor for this training?

The Trainer is PECB certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

ISO/IEC 20000 Foundation Certification Training - Certification & Exam

The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains

Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)

Domain 2: IT Service Management System (ITSMS)

For any queries; feel free to reach us at pecb@springpeople.com.

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