ISO/IEC 20000 Lead Auditor Training

Live Online & Classroom Enterprise Certification Training

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

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What is ISO/IEC 20000 Lead Auditor Certification Training about?

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

What are the objectives of ISO/IEC 20000 Lead Auditor Certification Training ?

Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
Learn how to lead an audit and audit team
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

Who is ISO/IEC 20000 Lead Auditor Certification Training for?

Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
Managers or consultants seeking to master an IT Service Management System audit process
Individuals responsible for maintaining conformance with ITSMS requirements
Technical experts seeking to prepare for an IT Service Management System audit
Expert advisors in IT Service Management

What are the prerequisites for ISO/IEC 20000 Lead Auditor Certification Training?

A fundamental understanding of ISO/IEC 20000 and comprehensive knowledge of audit principles.

Available Training Modes

Live Online Training

30 Hours

Classroom Training

5 Days

Course Outline Expand All

Expand All

Day 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

Day 2: Audit principles, preparation and launching of an audit

Day 3: On-site audit activities

Day 4: Closing the audit

Day 5: Certification Exam

Who is the instructor for this training?

The Trainer is PECB certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

ISO/IEC 20000 Lead Auditor Certification Training - Certification & Exam

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:

Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)

Domain 2: IT Service Management System (ITSMS)

Domain 3: Fundamental audit concepts and principles

Domain 4: Preparation of an ISO/IEC 20000-1 audit

Domain 5: Conducting an ISO/IEC 20000-1 audit

Domain 6: Closing an ISO/IEC 20000-1 audit

Domain 7: Managing an ISO/IEC 20000-1 audit program

For any queries; feel free to reach us at pecb@springpeople.com.

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