ISO/IEC 20000 Lead Implementer Training

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What is ISO/IEC 20000 Lead Implementer Certification Training about?

The ISO/IEC 20000 Lead Implementer training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Service Management System (SMS) based on the requirements of the ISO/IEC 20000-1 standard. During this training course, you will also explore the different components of an SMS, which help in improving the quality of the services provided and delivered by an organization, and thus increase its customer satisfaction and overall performance.

After mastering all the necessary concepts of a Service Management System based on the ISO/IEC 20000-1 standard, you can sit for the exam and, if you successfully pass the exam, you can apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential. By holding a PECB Lead Implementer certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement, manage and maintain an organization’s SMS based on the ISO/IEC 20000-1 standard

What are the objectives of ISO/IEC 20000 Lead Implementer Certification Training ?

Master the concepts, approaches, methods and techniques used for the implementation and effective management of an SMS
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
Learn how to support an organization in effectively planning, implementing, managing, monitoring and maintaining an SMS
Acquire the expertise to advise an organization in implementing Service Management System best practices

Who is ISO/IEC 20000 Lead Implementer Certification Training for?

Managers or consultants involved in the implementation of a Service Management System (SMS) in an organization
Project managers or consultants wishing to master the Service Management System implementation process
Individuals responsible for maintaining conformity to the requirements of the ISO/IEC 20000-1 standard
Expert advisors seeking to master the implementation of a Service Management System
Members of the SMS implementation team

What are the prerequisites for ISO/IEC 20000 Lead Implementer Certification Training?

A fundamental understanding of the ISO/IEC 20000-1 standard, implementation principles and service management concepts.

Available Training Modes

Live Online Training

30 Hours

Classroom Training

5 Days

Course Outline Expand All

Expand All

Day 1: Introduction to ISO/IEC 20000 series and initiation of the SMS implementation

Day 2: Planning the implementation of the SMS

Day 3: Implementation of the SMS

Day 4: SMS monitoring, continual improvement and preparation for the certification audit

Day 5: Certification exam

Who is the instructor for this training?

The Trainer is PECB certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

ISO/IEC 20000 Lead Implementer Certification Training - Certification & Exam

The “PECB Certified ISO/IEC 20000 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). The exam covers the following competency domains:

Domain 1: Fundamental principles and concepts of a Service Management System (SMS)

Domain 2: Service Management System (SMS)

Domain 3: Planning an SMS implementation based on ISO/IEC 20000-1

Domain 4: Implementing an SMS based on ISO/IEC 20000-1

Domain 5: Performance evaluation, monitoring and measurement of an SMS based on ISO/IEC 20000-1

Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1

Domain 7: Preparing for an SMS certification audit

For any queries; feel free to reach us at pecb@springpeople.com.

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