ITIL 4 Foundation Training

Live Online & Classroom Enterprise Certification Training

The ITIL 4 Foundation certification introduces the key concepts, principles, and practices of modern IT service management (ITSM), emphasizing how IT supports business value creation through a service-oriented approach.

COURSE BROCHURE DOWNLOAD PDF

Looking for a private batch ?

REQUEST A CALLBACK

Certified Trainer
Authorized Courseware
Completion Certificate from ATP

Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is ITIL 4 Foundation Certification Training about?

The ITIL 4 Foundation course provides a comprehensive introduction to the ITIL 4 framework — the global standard for IT service management. It focuses on the Service Value System (SVS) and Service Value Chain, highlighting how organizations can align IT services with business strategy, improve collaboration, and deliver consistent value to customers. The course integrates Agile, DevOps, and Lean concepts, preparing professionals to adapt to the evolving digital landscape. Participants gain a clear understanding of ITIL principles, governance, continual improvement, and key management practices needed to support digital transformation initiatives.

What are the objectives of ITIL 4 Foundation Certification Training ?

Understand key ITIL 4 concepts, principles, and terminology.
Learn how the ITIL Service Value System enables value creation.
Explore the four dimensions of service management.
Understand how ITIL integrates with Agile, Lean, and DevOps.
Prepare for the ITIL 4 Foundation certification exam.

Who is ITIL 4 Foundation Certification Training for?

IT and business professionals beginning their ITIL journey.
Service desk and operations staff.
IT project managers and process owners.
Professionals involved in IT service delivery or support.
Anyone seeking to improve IT service management efficiency.

What are the prerequisites for ITIL 4 Foundation Certification Training?

No formal prerequisites required.
Basic understanding of IT operations or business processes (recommended).
Interest in IT service management and value-driven IT operations.
Willingness to adopt best practices for continual improvement.
No prior ITIL knowledge necessary.

Available Training Modes

Live Online Training

3 Days

Course Outline Expand All

Expand All

1. Understand the key concepts of service management

2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management

3. Understand the four dimensions of service management

4. Understand the purpose and components of the ITIL service value system

5. Understand the activities of the service value chain, and how they interconnect

6. Know the purpose and key terms of 15 ITIL practices

7. Understand 7 ITIL practices

DOWNLOAD COURSE BROCHURE

Who is the instructor for this training?

The trainer for this ITIL 4 Foundation Training has extensive experience in this domain, including years of experience training & mentoring professionals.

ITIL 4 Foundation Certification Training - Certification & Exam

SpringPeople is the Authorized Training Partner of PeopleCert.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at PeopleCert@springpeople.com

Reviews

My outlook on training changed completely after attending SpringPeople BPC training. The content, the trainer and infrastructure at SpringPeople were top notch and perfectly in tune with the industry requirements. Regardless to say, training is now something that I look forward to to. Kudos to everyone at SpringPeople!

Shweta Priya

Sony

I attended the 3-day AngularJs training at SpringPeople. The trainer was an industry veteran with vast experience in the subject. Notably, the hands-on training, and the Q&A session stood out. Overall, I found SpringPeople a great place to learn with excellent facilities and great trainers. Would recommend SpringPeople to my colleagues and friends.

Swati Singh

I attended the training on API Design for Mulesoft. The sessions were well planned and value-laden. I benefited immensely from the hands-on experience enabled through virtual labs. I would like to specifically commend the efficiency of the support team who were always available to resolve my concerns.

Nikhil Kohli

Stryker

I attended the jQuery training batch, conducted by Mr. Vijay, an SME who did a thorough coverage of all the essentials. He took us through concepts such as jQuery animations, event handlers, plugins, and jQuery-UI by small programs, very easily. The sessions were useful and well structured. By the end of the training, I was well equipped to develop a SPA on Product Management System. Overall, the learning experience at SpringPeople was great!

Heena Rajan

Mindtree