SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Certification

This certification verifies that you possess the core skills and proven skills in SAP Service Cloud project implementation and proves that you have the core understanding required of an application consultant and are able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

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What is SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Certification about?

Exam Format:

EXAM CODE: C_C4H51_2405
80 questions (3 hrs)
65% cut score

The C_C4H51_2405 certification validates the candidate’s foundational and practical knowledge in implementing SAP Service Cloud solutions. It focuses on configuring service processes, managing customer interactions, setting up service levels, and integrating with SAP Sales Cloud and SAP S/4HANA. This certification ensures that consultants can design and deliver customer service operations that enhance satisfaction, efficiency, and omnichannel engagement within an SAP ecosystem.

What are the objectives of SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Certification ?

Understand the architecture, capabilities, and components of SAP Service Cloud.
Configure service requests, tickets, and SLA management.
Implement omnichannel communication using email, chat, and telephony integration.
Integrate Service Cloud with SAP Sales Cloud and SAP S/4HANA.
Utilize analytics and dashboards for monitoring service performance.

Who is SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Certification for?

SAP consultants.
Functional experts.
Service managers and solution architects.
Pre-sales consultants.
Project team members.

What are the prerequisites for SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Certification?

Prerequisites:

Basic knowledge of SAP Sales or Service Cloud processes.
Understanding of CRM concepts and customer lifecycle management.
Familiarity with SAP Business Technology Platform (BTP) integrations.
Experience with business process configuration in SAP applications.

Learning Path:

SAP Service Cloud Implementation Training.
Overview of SAP CX Solutions and Integrations.
Configuring Service Operations, SLAs, and Queues.
Omnichannel Communication and Analytics in Service Cloud.

Related Certifications:

C_C4H45_2408 – SAP Sales and Service Cloud Integration Consultant.
C_C4H46_2408 – SAP Sales and Service Cloud Developer.
C_C4HCX_2405 – Solution Architect – Customer Experience.