SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Certification

This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.

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What is SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Certification about?

Exam Format:

EXAM CODE: C_C4H56_2411
80 questions (3 hrs)
68% cut score

The C_C4H56_2411 certification validates that candidates possess the fundamental and practical expertise required to implement SAP Service Cloud Version 2. It focuses on enabling seamless, customer-centric service operations through advanced case management, omnichannel support, SLA configuration, and AI-driven automation. This certification ensures consultants can configure, integrate, and optimize SAP Service Cloud V2 to enhance service performance, customer satisfaction, and overall business agility.

What are the objectives of SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Certification ?

Understand the architecture, capabilities, and innovations in SAP Service Cloud Version 2.
Configure case management, queues, and SLA rules for efficient service delivery.
Implement omnichannel support (email, chat, phone, social) and routing.
Integrate Service Cloud V2 with SAP S/4HANA, Sales Cloud, and SAP BTP.
Utilize AI, analytics, and automation to improve customer service experiences.

Who is SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Certification for?

Implementation consultants specializing in SAP CX solution.
Service operations managers.
CRM and SAP professionals.
Pre-sales and customer engagement consultants.

What are the prerequisites for SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Certification?

Prerequisites:

Basic understanding of SAP Service Cloud Version 1 or similar CRM solutions.
Familiarity with customer service processes and KPIs.
Knowledge of SAP Sales Cloud or SAP BTP integration concepts.

Learning Path:

C4H56e – SAP Service Cloud Version 2 Implementation Training.
Explore Core Features and Data Model Enhancements in V2.
Configure Cases, Workflows, and Omnichannel Communications

Related Certifications:

C_C4H51_2405 – SAP Service Cloud (Version 1) Implementation Consultant.
C_C4H45_2408 – Integration Consultant – SAP Sales and Service Cloud.