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Software Asset Management (SAM) Training

Live Online & Classroom Enterprise Training

Software Asset Management (SAM) is a course that teaches how to effectively manage, control, and protect software assets within an organization to ensure compliance, optimize usage, and reduce costs.

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What is Software Asset Management (SAM) Training about?

This course provides a practical foundation in SAM concepts, processes, and best practices. Learners gain hands-on understanding of software licensing models, compliance management, audits, and optimization strategies aligned with industry standards and organizational governance needs.

What are the objectives of Software Asset Management (SAM) Training ?

  • Understand core SAM concepts and lifecycle management
  • Identify and manage software licensing and compliance risks
  • Optimize software usage and reduce unnecessary costs
  • Prepare for and manage vendor software audits
  • Align SAM practices with IT and business goals

Who is Software Asset Management (SAM) Training for?

  • IT asset and infrastructure managers
  • Procurement and vendor management professionals
  • IT operations and service management teams
  • Compliance, risk, and governance professionals
  • Professionals aspiring to build a career in SAM

What are the prerequisites for Software Asset Management (SAM) Training?

Prerequisites:
  • Basic understanding of IT infrastructure and software
  • Familiarity with IT operations or procurement processes
  • Awareness of licensing concepts (helpful, not mandatory)
  • Basic knowledge of spreadsheets or asset tools
  • Interest in IT governance and cost optimization

Learning Path:
  • Introduction to IT Asset Management (ITAM)
  • Fundamentals of Software Licensing
  • Core Software Asset Management Practices
  • Software Compliance, Audits, and Risk Management
  • Advanced SAM Tools, Optimization, and Governance

Related Courses:
  • IT Asset Management (ITAM) Fundamentals
  • ITIL® 4 Foundation
  • Software Licensing & Compliance Management
  • IT Governance, Risk, and Compliance (GRC)

Available Training Modes

Live Online Training

5 Days

Course Outline Expand All

Expand All

  • Explain Software Asset Management and its supporting process architecture
  • Identify the plugins and roles that support Software Asset Management on the ServiceNow platform
  • Describe ServiceNow’s Software Asset Management product
  • Describe data used to support Software Asset Management in ServiceNow
  • Demonstrate software data import options
  • Explain software discovery and normalization
  • Demonstrate the components of software products, models, entitlements, and allocations
  • Describe software license metrics and their value to software entitlements
  • Illustrate knowledge of software reconciliation and associated results
  • Describe software license contracts and their relationship to software entitlements
  • Use catalogs, procurement and change management to support Software Asset Management
  • Demonstrate software remediation
  • Discuss software model lifecycle capabilities
  • Describe optimization of software installations
  • Explain software asset management retirement and expiration activities
  • Explain Performance Analytics for Software Asset Management
  • Discuss the differences between analytics and reporting
  • Describe Software Asset Management dashboards and content

Who is the instructor for this training?

The trainer for this Software Asset Management (SAM) Training has extensive experience in this domain, including years of experience training & mentoring professionals.

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