Live Online & Classroom Enterprise Training
This course will provide you with an inside look at IT Support jobs. Discover the responsibilities and levels of IT support, the support escalation matrix, ticketing systems, standard support tools, and remote help software. The course covers tech support employment possibilities and career trajectories from seasoned, competent Information Technology professionals to help you get started.
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In this course you’ll get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software.
Define and cultivate a customer service and support attitude.
Investigate the characteristics and advantages of ticketing systems.
Recognize the technical support tools and systems.
Establish IT support tiers and an escalation structure.
Investigate tech support roles and duties, such as service-level agreement responsibilities.
Recognize the career routes and advancement opportunities in Technical Support.
This course, part of the IBM Technical Support Professional Certificate, is intended for those with no prior IT expertise or a formal degree.
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Live Online Training
Self-Paced Training
The trainer for this Technical support basic for everyone Training has extensive experience in this domain, including years of experience training & mentoring professionals.
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