1-7500 - Qfiniti End User Training

Live Online & Classroom Enterprise Training

A course designed to teach end users how to interact with the OpenText Qfiniti suite for contact center analytics, including accessing recordings, performing evaluations, and running reports.

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Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is 1-7500 - Qfiniti End User Training about?

This course is intended for supervisors, managers, and quality analysts. This half-day class covers suite of Qfiniti products installed for your organization. The course starts with an overview of the Qfiniti product family and the unified Qfiniti navigation structure. During the course you learn to play voice and screen recordings, annotate recordings, view agent activity, initiate a record-on-demand session, perform an evaluation, attach recordings to evaluations, review and publish evaluation scorecards, search for recordings and evaluations, and run reports.

What are the objectives of 1-7500 - Qfiniti End User Training ?

On completion of this course, participants should be able to:

Locate specific recordings and evaluations.
Create saved searches.
Annotate voice and screen recordings.
View agent activity and initiate a record-on-demand session.
Perform an evaluation.
Attach recordings to an evaluation.
Review and publish an evaluation scorecard.
Classify recordings and evaluations.
Search for recordings and evaluations.
Run standard reports.

Who is 1-7500 - Qfiniti End User Training for?

Contact center supervisors using Qfiniti for quality assurance.
Managers responsible for monitoring agent performance.
Quality analysts evaluating interactions and outcomes.
Business users who need to search and analyze recording data.
Anyone responsible for generating interaction reports.

What are the prerequisites for 1-7500 - Qfiniti End User Training?

Basic computer literacy (Windows/macOS navigation).
Familiarity with contact center operations and terminology.
Access to the Qfiniti environment (provided by their organization).
Understanding of typical call recording workflows.

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Introduction to the Qfiniti Suite

Unified Navigation Structure

Playing & Annotating Recordings

Searching Recordings & Saved Searches

Performing Evaluations

Scorecards & Reporting

Who is the instructor for this training?

The trainer for this 1-7500 - Qfiniti End User Training has extensive experience in this domain, including years of experience training & mentoring professionals.

1-7500 - Qfiniti End User Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Opentext.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at Opentext@springpeople.com

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