3-5503 - CX-E Availability - Digital Learning Training

Live Online & Classroom Enterprise Training

A foundational course that introduces availability concepts for OpenText CX-E Voice systems, focusing on ensuring uptime, monitoring, and basic troubleshooting for administrators and support technicians.

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What is 3-5503 - CX-E Availability - Digital Learning Training about?

This digital learning module is designed to help CX-E administrators and partner technicians understand the availability requirements of CX-E Voice environments. It covers key aspects of service continuity, availability monitoring, and essential operational readiness tasks that help maintain CX-E uptime and performance. The course serves as part of role-based training for CX-E Voice system professionals.

What are the objectives of 3-5503 - CX-E Availability - Digital Learning Training ?

On completion of this course, participants should be able to:

Explain how CX-E routes calls in both normal and availability modes.
Describe which kind of call routing overrides are available with the availability feature.
Configure the system for availability overrides.
Configure overrides based on system settings, calendar, presence, and mobile device location.
Manage the availability settings of a subscriber in the administration utility, web phone manager, the mobile client, Outlook, and over the telephone using both speech and dial commands.

Who is 3-5503 - CX-E Availability - Digital Learning Training for?

This training is ideal for:

CX-E Voice system administrators.
Partner technical support staff working with CX-E solutions.
IT teams responsible for service availability and uptime.
Engineers preparing for CX-E certification paths.
Anyone supporting CX-E infrastructure monitoring and resiliency.

What are the prerequisites for 3-5503 - CX-E Availability - Digital Learning Training?

Learners should have:

Basic understanding of OpenText CX-E Voice architecture.
Familiarity with telephony or unified communications environments.
General administrative skills with enterprise systems.
Awareness of availability/SLA concepts in IT systems.
Access to a CX-E lab or practical environment (recommended).

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Overview of Availability and Presence

Configuring the system

Adding Schedules and Overrides

Managing Presence and Availability settings

Who is the instructor for this training?

The trainer for this 3-5503 - CX-E Availability - Digital Learning Training has extensive experience in this domain, including years of experience training & mentoring professionals.

3-5503 - CX-E Availability - Digital Learning Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Opentext.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at Opentext@springpeople.com

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