3-5509 - CX-E Notify - Digital Learning Training

Live Online & Classroom Enterprise Training

A course focused on OpenText CX-E Notify, designed to help learners understand how the NotifyXpress component works and how it supports customer communications within the CX-E Voice suite.

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Enterprise Reporting
Lifetime Access
CloudLabs
24x7 Support
Real-time code analysis and feedback

What is 3-5509 - CX-E Notify - Digital Learning Training about?

CX-E Notify is a UCConnect application that enables CX-E Voice to run notification campaigns via voice, text, and email. This course is intended for CX-E Administrators and partner technicians that need to implement CX-E Notify. The course covers an overview of CX-E Notify and UCConnect, followed by installation and initial configuration of the CX-E Notify package. It also covers how to create and run notification campaigns, and then generate reports on the results of those campaigns.

What are the objectives of 3-5509 - CX-E Notify - Digital Learning Training ?

On completion of this course, participants should be able to:

Describe how UCConnect and Notify work with CX-E
Prepare a CX-E System for CX-E Notify implementation
Install CX-E Notify
Configure CX-E Notify and create a test campaign
Create a voice and text campaign, run the script, and report on the results
Use the CX-E telephony interface to create voice recordings for your campaign
Use the CX-E telephony interface to manage your CX-e Notify application

Who is 3-5509 - CX-E Notify - Digital Learning Training for?

Customer communications analysts working with CX-E Voice platforms.
Contact center administrators responsible for notifications.
Technical support staff who assist end users of NotifyXpress.
Business users configuring notification campaigns within CX-E.
Consultants supporting OpenText CX-E Voice implementations.

What are the prerequisites for 3-5509 - CX-E Notify - Digital Learning Training?

3-5501 – CX-E Business Administration
Functional knowledge of notification campaigns
Audio recording and spreadsheet skills.

Available Training Modes

Live Online Training

1 Days

Course Outline Expand All

Expand All

Introduction to CX-E Notify

NotifyXpress Components

Notification Workflows

Configuration Basics

Who is the instructor for this training?

The trainer for this 3-5509 - CX-E Notify - Digital Learning Training has extensive experience in this domain, including years of experience training & mentoring professionals.

3-5509 - CX-E Notify - Digital Learning Training - Certification & Exam

SpringPeople is the Authorized Training Partner of Opentext.
The training fees is exclusive of exam cost.
For any queries, feel free to reach us at Opentext@springpeople.com

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