5-7482 - Service Management Automation X (SMAX) Business Administrator  Certification Logo

5-7482 - Service Management Automation X (SMAX) Business Administrator Certification

The Service Management Automation X (SMAX) Business Administrator certification validates your ability to configure and administer the OpenText Service Management platform. It demonstrates proficiency in managing workflows, customizing service portals, setting up service offerings, and using intelligent automation features to optimize service delivery.

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What is 5-7482 - Service Management Automation X (SMAX) Business Administrator Certification about?

This certification exam tests your understanding of OpenText’s SMAX solution for IT service and enterprise service management. You’ll prove skills in administering key application features including workflows, catalog offerings, service level targets, native SACM, notifications, and intelligent automation. It focuses on hands-on configuration, customization, and operational management across use cases. Passing this exam shows you can confidently manage and enhance SMAX deployments to support organizational service processes.

What are the objectives of 5-7482 - Service Management Automation X (SMAX) Business Administrator Certification ?

The certification aims to verify that you can:

  • Configure and manage SMAX workflows using Service Management Studio.
  • Customize and manage the Service Portal experience.
  • Design and maintain service offerings, service level agreements, and native SACM assets.
  • Use built-in intelligent automation such as Smart Virtual Agent and Smart Analytics.
  • Handle administrative essentials—users, roles, access, notifications, surveys, and data import/export.

Who is 5-7482 - Service Management Automation X (SMAX) Business Administrator Certification for?

  • Tenant Administrators 
  • Suite Administrators 
  • Service Owners 
  • IT Agents
  • Process Owners or Managers

What are the prerequisites for 5-7482 - Service Management Automation X (SMAX) Business Administrator Certification?

  • Prerequisite certifications may be required before taking this exam, though these are specified in the detailed exam outline.
  • Recommended: Completion of associated OpenText SMAX training courses and hands-on experience to ensure readiness. Training is strongly advised but not mandatory for eligibility.
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5-7482 - Service Management Automation X (SMAX) Business Administrator Certification - Certification & Exam

In preparation to earn the certification, OpenText recommends completing the following courses and experiences:


  • Service Management Automation X Essentials for Service Desk Agents
  • Service Management Automation X Essentials for Support Engineers