The Service Management Automation X (SMAX) Business Administrator certification validates your ability to configure and administer the OpenText Service Management platform. It demonstrates proficiency in managing workflows, customizing service portals, setting up service offerings, and using intelligent automation features to optimize service delivery.
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This certification exam tests your understanding of OpenText’s SMAX solution for IT service and enterprise service management. You’ll prove skills in administering key application features including workflows, catalog offerings, service level targets, native SACM, notifications, and intelligent automation. It focuses on hands-on configuration, customization, and operational management across use cases. Passing this exam shows you can confidently manage and enhance SMAX deployments to support organizational service processes.
The certification aims to verify that you can:
In preparation to earn the certification, OpenText recommends completing the following courses and experiences:
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