5-7492 - Service Manager Business Administrator Certification

The Service Manager Business Administrator Certification validates your ability to deploy, configure, and integrate OpenText Service Manager (SM) solutions in real-world environments. It focuses on managing key IT service management (ITSM) processes—such as incident, problem, service request, release, configuration, and service level management—while aligning with ITIL best practices.

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What is 5-7492 - Service Manager Business Administrator Certification about?

This certification demonstrates that you can effectively implement and maintain OpenText Service Manager to support the full IT service lifecycle. You’ll be tested on your understanding of ITSM processes, solution deployment, and integration techniques that enhance operational efficiency and service quality. The exam aligns with ITIL v3 Service Lifecycle Management principles, ensuring industry-standard ITSM practices. Successful candidates earn a professional credential that proves their ability to manage Service Manager environments.

What are the objectives of 5-7492 - Service Manager Business Administrator Certification ?

The key objectives of this certification are to ensure you can:

Deploy and configure OpenText Service Manager solutions in production settings.
Integrate Service Manager with other tools and environments effectively.
Manage core IT service management processes such as incident, problem, and change management.
Apply ITIL v3 best practices in service lifecycle and process execution.
Demonstrate operational proficiency that improves service delivery and supports continuous improvement.

Who is 5-7492 - Service Manager Business Administrator Certification for?

This certification is ideal for IT professionals involved in service management roles, including:

Business Administrators responsible for configuring and maintaining Service Manager.
ITSM practitioners who support or manage service operations.
IT professionals integrating service processes with broader IT environments.
Those looking to validate their skills in ITIL-aligned service management using OpenText tools.

What are the prerequisites for 5-7492 - Service Manager Business Administrator Certification?

Certification exams may require specific courses or certifications as prerequisites. OpenText strongly recommends completion of prerequisite courses before attempting a certification. Prerequisite certifications are mandatory.