APM220 - Application Performance Management 9.x Advanced Training

Live Online & Classroom Enterprise Certification Training

This three-day, instructor-led classroom offers technical personnel the opportunity to learn and experience how to use the Application Performance Management (APM) software.

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What is APM220 - Application Performance Management 9.x Advanced Certification Training about?

This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of APM. The hands-on lab exercises in this course use APM version 9.50.

What are the objectives of APM220 - Application Performance Management 9.x Advanced Certification Training ?

Upon successful completion of this course, you should be able to:

Identify the key features of Application Performance Management (APM), its architecture, deployment and configuration scenarios.
Identify the key features and principles of Operations Bridge and its components.
Identify the key concepts of RTSM and Pattern and Perspective based views.
Describe the components of the RTSM.
Configure the RTSM – CMS Integration.
Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
Describe RTSM population and extend the data model through enrichment
Create the HIs, KPIs, their assignments and customizing the Service Health to meet specific needs.
Identify primary function of System Health and its utility in investigating APM issues.
Use APM logs and Logging administrator to troubleshoot the APM issues.
Describe the APM APIs related to System Health, SLM, EUM and Generic Reporting engines.
Describe and configure the OBM – APM Integration, its features and configuration options.

Who is APM220 - Application Performance Management 9.x Advanced Certification Training for?

New users of APM 9.50, include the following:

 IT Tools engineers

 Database administrators

 System administrators

 Network administrators

 Operations managers

 Availability engineers

What are the prerequisites for APM220 - Application Performance Management 9.x Advanced Certification Training?

To be successful in this course, you should have the following prerequisites or knowledge.

 Systems, network, and database administration

 Information Technology Infrastructure Library (ITIL) concepts andterminology

 Industry-standard operating systems

 Network, system, and application monitoring principles andpractices

Available Training Modes

Live Online Training

18 Hours

Classroom Training

3 Days

Course Outline Expand All

Expand All

Module 1: Course Overview

Course objectives and overview

Course schedule

Introducing the lab environment

Class logistics

Module 2: Operations Bridge Overview

Describe how IT organizations can transition from a cost function to a value creator

Describe the Operations Bridge approach to addressing those challenges

Describe the applications that comprise the Operations Bridge solution

Module 3: APM Architecture and Configuration Decisions

Review APM Architecture

List the components of the APM portfolio

Review the workflow for installing and configuring APM

Harden APM deployment

Define High Availability options

Design APM Disaster Recovery

Define a multi-tenancy environment

Configure APM deployment

Work with the Setup and Database Configuration Utility

Size and tune APM deployment

Work with Infrastructure Settings

Work with JMX Console

Module 4: Introduction to the Modeling Studio

Navigate the Modeling Studio

Define Topology Query Language (TQL)

Work with TQLs

Define the concept of models

Create models

Create Perspective-based views

Create Pattern views

Module 5: RTSM Administration

Describe the components of RTSM

Integrate Multiple CMDBs

Configure RTSM-CMS Integration

Module 6: RTSM Reconciliation

Understand the Reconciliation Engine in UCMDB

List reconciliation processes

Name reconciliation types

Use identification rules

Module 7: Service Health Customization

Describe customizing Service Health to meet unique requirements

Create Health Indicators (HIs)

Create HI assignments

Create Key Performance Indicators (KPIs)

Create KPI assignments

Describe the operation of KPI Enrichment Service (KES)

Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

Module 8: System Health

State System Health’s primary function

Install System Health

Drill down to identify and investigate APM issues

Start and stop individual APM processes

Package APM log files so they can be sent to MF Support

View and save individual log files

View the status and value of APM metrics

Configure APM failover using System Health

Access System Health’s SiteScope UI

Module 9: APM Logs and Troubleshooting

Explain how to use APM logs

Use the APM Logging Administrator to create custom personal log files

Troubleshoot the APM Platform

Make use of troubleshooting tools and resources

In addition, this module contains the following appendices:

Appendix A – APM Applications Troubleshooting

Appendix B – APM Reports Troubleshooting

Appendix C – APM Data Collectors Troubleshooting

Appendix D – Additional Troubleshooting Tips

Module 10: APM Extensibility

Define the Service Health API

Define the Service Level Management (SLM) API

Define the End-User Management (EUM) API

Define the Generic Reporting Engine API

Appendix A – Troubleshooting

Appendix B – APM 9.x EUM Reports Troubleshooting

Module 11: APM-OBM Integration

Identify the OBM – APM Integration features

Explain the OBM – APM Integration Process

Setup the OBM – APM Integration

Validate the OBM – APM Integration

Utilize the additional Integration features

Explain configuration options of the OBM – APM Integration

Who is the instructor for this training?

The Trainer is Micro Focus certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

APM220 - Application Performance Management 9.x Advanced Certification Training - Certification & Exam

Certification

 HPE ASE – Business Service Management v9

 HPE AIS – BSM Platform and End User Management v9

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