Live Online & Classroom Enterprise Certification Training
This course introduces the foundational concepts of IT Service Management based on The Open Group IT4IT™ standard.
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This prescriptive standard provides a vendor-neutral, technology agnostic and industry-independent reference architecture for managing the business of IT, enabling insight for continuous improvement.
The course covers the IT4IT guidance on creating capabilities for managing IT in today’s multi-sourced environments.
The course emphasizes the IT4IT Reference Architecture and the four IT Value Streams associated with the IT4IT Value Chain.
After completing this course, you should be able to:
• Describe the IT4IT Reference Architecture and how it can improve the way IT delivers value to the business.
• Explain the benefits of the IT4IT Value Chain with its four value streams and how they optimize the efficiency and agility of an IT organization.
• Set up the four Value Streams that compose the IT Value Chain model:
o Strategy-To-Portfolio
o Requirement-To-Deploy
o Request-To-Fulfill
o Detect-To-Correct
o Gain the knowledge necessary to be prepared to take the IT4IT Foundation Certificate examination from The Open Group.
• IT staff supporting large, complex and changeable information systems, which are supported by multiple internal and external parties.
• IT management interested in improving the quality and cost of their IT services by adopting the IT4IT standard, and stipulating that IT tools and IT services comply with the IT4IT interoperability standards.
• External IT service providers, third-party tool vendors and IT management improvement consultants wanting to comply with the IT4IT standards.
• IT professionals working for organizations that have adopted, or are planning to adopt, the IT4IT standard and need to be able to manage, support and/or operate within such an environment.
• Individuals requiring an understanding of IT4IT and how it can contribute to the success of IT within an IT organization.
There are no specific pre-requisites for this training, but knowledge and experience in IT service management and familiarity with IT infrastructure environments is helpful, but not essential.
Live Online Training
Classroom Training
The Trainer is Micro Focus certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.
• At the completion of this course, the student will be prepared to take the IT4IT Foundation certification exam. A voucher for taking the certification exam one time is included with the course.
• Define how IT4IT can enable the value creation towards Line Of Business (LOB) IT
• Describe how the IT Business Model is related to core concepts such as DevOps, Cloud, and Service Broker
• Explain how providing the right service for the right price on the right time can be realized using IT4IT
SpringPeople is the Authorized Training Partner of Micro Focus.
For any queries; feel free to reach us at microfocus@springpeople.com
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