Use and Handling of SMAX Training Logo

Use and Handling of SMAX Training

Live Online & Classroom Enterprise Certification Training

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This introductory training provides attendees with the knowledge and technical skills to use SMAX

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What is Use and Handling of SMAX Certification Training about?

This three-day training contains less theory and more practice to give the attendees a quick start to use their SMAX installation: User Interfaces, Service Portal and Service Management.

What are the objectives of Use and Handling of SMAX Certification Training ?

Upon successful completion of this course, you should be able to:

• navigate the SMAX User Interfaces and know selected „Out-of-the-Box“ processes,

• use the Service Portal for typical tasks,

• use the Service Management User Interface for selected processes, e.g.„Incident“ and „Change“.

Who is Use and Handling of SMAX Certification Training for?

Solution Architects, Project Managers, Technical Managers, Process Designers, Process Owners, Administrators, Service Engineers (sometimes called „Users“ or „Agents“).

What are the prerequisites for Use and Handling of SMAX Certification Training?

To understand and use an ITIL-centric tool, prior ITIL know-how is necessary. That

includes some ITIL Service Management processes, like:

• Change Management, Event Management, Incident Management, Problem Management,

• Request Fulfllment, Service Asset and Configuration Management,

• Service Catalogue Management, Service Level Management.


Some of the functions need to be known:

• Service Desk (at least),

• IT Operations Management would be helpful.

Available Training Modes

Live Online Training

18 Hours

Classroom Training

3 Days

Course Outline Expand All

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Who is the instructor for this training?

The Trainer is Micro Focus certified Instructor with extensive domain experience, including years of experience training & mentoring professionals in the industry.

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Use and Handling of SMAX Certification Training - Certification & Exam

  • SpringPeople is the Authorized Training Partner of Micro Focus.
  • The training fees is exclusive of exam cost.
  • For any queries; feel free to reach us at microfocus@springpeople.com

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